Customer Care Specialist

Juliska; North Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Juliska and Capucine De Wulf seek a Customer Care Specialist to deliver world-class service with warmth, professionalism, and attention to detail at our North Charleston, SC office. You will guide customers through their journey, collaborating with Wholesale, Marketing, Operations, and Product Development to uphold elevated brand standards.

The role emphasizes empathy, initiative, and ownership, with opportunities to contribute to special projects and ongoing process improvements in a

Qualifications

• Proficiency with Microsoft Office and Google Applications.
• Excellent communication and active listening skills.
• A four-year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Strong attention to detail and organizational skills.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Proactive, solution-oriented mindset with ownership.

Responsibilities

• Manage customer orders throughout their lifecycle through consistent, proactive, and accurate communication with both internal and external customers.
• Investigate customer concerns thoughtfully and thoroughly to meet and exceed customer expectations.
• Communicate effectively and take swift action to ensure customers have timely access to information and resolution support.
• Approach each customer interaction with empathy and initiative, seeking to fully understand challenges and proactively prevent future issues.
• Build and maintain a strong knowledge of Juliska and Capucine De Wulf products, services, and brand standards.
• Collaborate cross-functionally with Customer Care, Marketing, Operations, Product Development, and Distribution Center teams to support business initiatives and customer satisfaction goals.
• Participate in special projects and adapt priorities as business needs evolve.
• Support teamwork and continuous improvement efforts across the organization.

Skills

Excellent communication

Empathy

Attention to detail

Organizational skills

Proactive problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Google Applications

Job description

At Juliska and Capucine De Wulf, we believe exceptional brands are built through meaningful relationships with our customers, our teams, and the communities we serve. Every interaction is an opportunity to create a memorable experience rooted in thoughtfulness, beauty, and genuine care. As our brands continue to grow, we are excited to welcome a Customer Care Specialist to our team who shares our passion for delivering world-class service with warmth, professionalism, and attention to detail. The ideal candidate is someone who genuinely enjoys helping others, thrives in a fast-paced and collaborative environment, and approaches problem-solving with curiosity, empathy, and initiative. This position is well-suited for an individual who values both relationship-building and operational excellence, and who is excited by the opportunity to contribute to a dynamic and growing organization.

This role offers a unique entry opportunity to work across two growing luxury brands known for craftsmanship, storytelling, and elevated customer experiences. The Customer Care Specialist will serve as a trusted resource and brand ambassador for our customers, helping guide them through every stage of their experience with Juliska and Capucine De Wulf. Working closely with Wholesale, Marketing, Operations, Porduct Development, and our Distribution Center teams, this role plays an important part in ensuring every customer interaction reflects the elevated service and thoughtful attention our brands are known for. For the right person, this is an opportunity to build valuable experience within a collaborative company culture that values innovation, teamwork, and continuous growth.

This on-site position is based at our corporate office in North Charleston, South Carolina.

Responsibilities

• Manage customer orders throughout their lifecycle through consistent, proactive, and accurate communication with both internal and external customers.
• Investigate customer concerns thoughtfully and thoroughly to meet and exceed customer expectations.
• Communicate effectively and take swift action to ensure customers have timely access to information and resolution support.
• Approach each customer interaction with empathy and initiative, seeking to fully understand challenges and proactively prevent future issues.
• Build and maintain a strong knowledge of Juliska and Capucine De Wulf products, services, and brand standards.
• Collaborate cross-functionally with Customer Care, Marketing, Operations, Product Development, and Distribution Center teams to support business initiatives and customer satisfaction goals.
• Participate in special projects and adapt priorities as business needs evolve.
• Support teamwork and continuous improvement efforts across the organization.

Requirements

• Proficiency with Microsoft Office and Google Applications
• Strong attention to detail and organizational skills
• Ability to thrive in a fast-paced environment while managing multiple priorities
• A proactive, solution-oriented mindset with a strong sense of ownership
• Excellent communication and active listening skills
• Service-oriented approach with professionalism, empathy, and tact
• Ability to think creatively and adapt to evolving customer needs
• A four-year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience

Our Brands:

As newlyweds and unabashed romantics, Capucine & David Gooding founded Juliska in 2001 with a small collection of mouth-blown Bohemian glasses. Today, Juliska makes hundreds of products for the table and home inspired by the joy of gathering to create unforgettable moments. Sold through Juliska.com, Neiman Marcus, Bloomingdales, and a thousand discerning specialty retailers across the US and Internationally. www.juliska.com

Launched in 2018, Capucine De Wulf celebrates Love, Authentic Beauty and Womanhood through gorgeous jewelry. Sold through capucinedewulf.com and a growing group of select US retailers. www.capucinedewulf.com

Our Core Values:

Mighty Hearted

We are 'all in' through thick and thin! An attitude of gratitude, thoughtful, kind, trustworthy. Focused on results but unafraid of taking risks and exploring new ideas.

Team Players

All for one and one for all. A collaborative and inclusive mindset to propose, challenge, listen, and drive solutions. Roll up our sleeves and support co-workers for the greater good.

Positive Mindset

No negativity, cynicism, drama. Confront problems with a glass-half-full mindset and always focus our energy on solutions. Embrace the inevitable challenges as integral to the exciting journey towards progress.

Creative Thinkers Who GSD (Get Stuff Done)

Great results come from creative thinking. Self-motivated and pro-active, often working with minimal supervision. A healthy impatience for continuous improvement and accountability.

Fun Loving

Embrace good humor and occasional lighthearted silliness with a sense of fun and joy. Love to laugh! We never take ourselves too seriously.

Our employment process is in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status as protected by applicable law.

Juliska is an equal opportunity employer.