Customer Care & Shipment Tracer

Deutsche Post; Tempe (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K with company match

Medical/Dental/Vision

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discount

Employee Assistance

Training opportunities

Job summary

DHL Express is seeking a Customer Care Advisor to provide quality track-and-trace services to customers and the DHL network. You will resolve service issues and meet performance standards by delivering accurate, timely information via phone, mail, email, fax, website, or in person.

The role emphasizes handling high volumes of inbound/outbound calls and timely email responses, with a focus on customer satisfaction and cross‑functional collaboration within DHL Gateway locations.

Qualifications

• Strong oral and written communication skills.
• Experience in a Call Center or telesales environment.
• Ability to work well in a team.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Advanced proficiency with DHL systems (CSV, SPARK, NTPS, CSP, EMT). (preferred)
• High school diploma or GED required.

Responsibilities

• Provide quality tracking and resolution services for customers and DHL network.
• Respond to inquiries by phone, email, or in person; document issues.
• Manage customer traces and inquiries with focus on satisfaction and timely resolution.
• Communicate with DHL colleagues to address customer needs with urgency.
• Educate customers and provide information clearly and effectively.

Skills

Customer service

Teamwork

Communication skills

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

DHL systems (CSV, SPARK, NTPS, CSP, EMT)

Job description

DHL Express is seeking a Customer Care Advisor to provide quality track-and-trace services to customers and the DHL network. You will resolve service issues and meet performance standards by delivering accurate, timely information via phone, mail, email, fax, website, or in person.

The role emphasizes handling high volumes of inbound/outbound calls and timely email responses, with a focus on customer satisfaction and cross‑functional collaboration within DHL Gateway locations.