Customer Care Representative - WFH Connecticut

MTM, Inc; Windsor (CT); Remote; USD 19,252 - 27,420; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Time Off and Holiday Pay

Continuing Education Reimbursement Program

Job summary

MTM, Inc is seeking a Customer Care Representative to join their team remotely from Connecticut. This role involves handling a variety of tasks related to customer service including managing multiple inbound calls daily. The position offers an hourly rate of $16.94 and is an opportunity to contribute directly to the communities served by MTM Health.

Successful candidates will have at least 1 year of call center experience, a quiet environment to work from home, and fast internet access. Benefits include health insurance, 401(k) with company match, and various perks to support employee wellbeing.

Qualifications

• Must currently reside in Connecticut.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• High speed Internet access (minimum upload speed of 3 mbps, download speed of 30 mbps).

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Manage 60 - 80 calls a day.
• Possess excellent navigational skills on the computer.

Skills

Call Center experience

Customer Service experience

Basic typing/computer skills

Job description

## Customer Care Representative - WFH ConnecticutApplylocations: Work From Home Connecticut: CT - Windsortime type: Full timeposted on: Posted 3 Days Agojob requisition id: REQ13208# **Join Our Team at MTM Health!**At **MTM Health**, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.As part of our growing team, your work will have a **direct impact on the communities we serve**, helping to remove barriers to care and improve lives. Our culture is built on **innovation, collaboration, and growth**, giving you the opportunity to shape the future of our industry.**Why MTM Health?*** Make a meaningful difference every day.* Join a team that values your ideas and contributions.* Be part of a company that exceeds **NCQA standards** for customer service.* Enjoy a supportive environment with multilingual services available **24/7, 365 days a year**.If you’re ready to transform lives and grow your career, **apply today** and join us as we break down community barriers—together!**Position Title:** Customer Care Representative**Location:** Remote Connecticut**Hourly Rate:** $16.94**What Will Your Job Look Like?**The **Customer Care Representative** is the frontline representative and image of MTM Health. The **Customer Care Representative** will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.**All you need for the Customer Care Representative role is:*** Must currently reside in Connecticut* 1 year of Call Center experience* 6 months Customer Service experience* Basic typing/computer experience with excellent navigational skills* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited* A quiet space within the home free of distractions including caretaking of any kind**Your Potential. Our Mission.**At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.We don’t talk about a better workplace – we make it happen. **Benefits without Barriers**To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.* Health, Dental and Vision Insurance* Life and Disability Insurance* 401(k) Retirement Plan with Company Match* FSA and HSA Savings Plans* Wellness Program with Incentives* Voluntary & Ancillary Plans**Additional Perks*** Pay on Demand* Paid Time Off and Holiday Pay* Birthday Holiday* Maternity/Paternity Leave* Continuing Education Reimbursement Program* MTM Perks Discount Program* Career Development Programs**MTM Health is Proud to be an Equal Opportunity Employer**MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.# **About Us**MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:- Respect Individuals- Collaborate to Innovate- Deliver Value- Align with Clients- Act with Integrity# **Your Potential. Our Mission.**At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.