CUSTOMER CARE REPRESENTATIVE- PART TIME

Columbia Association; Columbia (MD); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Fit & Play membership

Wellness benefits

Paid leave

Job summary

Columbia Association in Columbia, MD is seeking a Part-time Customer Care Representative to be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience while on-site for about 21 hours weekly. The role requires excellent communication, problem-solving, and the ability to handle confidential information.

You will assist with payments, refunds, and collections, document interactions, and use data analytics to improve service quality, staying

Qualifications

• 6 months minimum of customer-facing experience.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and professionally.
• Skilled in multi-tasking and managing competing priorities.
• Knowledge of data analytics and performance metrics.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally, while maintaining a high level of service.
• Identify customer needs, troubleshoot issues, and provide effective solutions or escalate to appropriate departments as needed.
• Gather and document customer feedback to help improve products, services, and processes.
• Handle sensitive customer information with discretion and adhere to confidentiality policies and procedures.
• Process customer payments and handle refund requests in accordance with company policies, ensuring accuracy and timeliness.
• Support the collections process by following up on overdue accounts, negotiating payment arrangements, and ensuring compliance with company policies.
• Manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
• Stay informed about company products, services, and promotions to provide accurate information and recommendations.
• Ensure follow-up with customers to confirm satisfaction and resolve any ongoing issues.

Skills

Communication

Problem solving

Multi-tasking

Data analytics

Customer-facing experience

Attention to detail

Job description

The Part-time Customer Care Representative (approximately 21 hours per week on-site) will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. The ideal candidate will be adept at multi-tasking, handling confidential information with integrity, engaging with a diverse customer base, assisting with collections, processing payments and refunds, and utilizing data analytics to enhance service quality.

Essential Functions:

• Respond to customer inquiries via phone, email, and chat promptly and professionally, while maintaining a high level of service.
• Identify customer needs, troubleshoot issues, and provide effective solutions or escalate to appropriate departments as needed.
• Gather and document customer feedback to help improve products, services, and processes.
• Handle sensitive customer information with discretion and adhere to confidentiality policies and procedures.
• Process customer payments and handle refund requests in accordance with company policies, ensuring accuracy and timeliness.
• Support the collections process by following up on overdue accounts, negotiating payment arrangements, and ensuring compliance with company policies.
• Manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
• Stay informed about company products, services, and promotions to provide accurate information and recommendations.
• Ensure follow-up with customers to confirm satisfaction and resolve any ongoing issues.

Qualifications and skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and professionally.
• Skilled in multi-tasking and managing competing priorities.
• Knowledge of data analytics and performance metrics.
• 6 months minimum of customer facing experience

The pay rate for this position is $20/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/ perks and paid leave.