Customer Care Representative Onsite

SynergenX; Houston, Northern (TX, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Short-Term & Long-Term Disability

$50,000 Life Insurance Policy

401(k) with up to 5% company match

Paid Time Off with annual increases

6 Paid Holidays

Tuition Reimbursement after 6 months

Employee Service Discounts for you +1

Job summary

SynergenX Health in Houston is hiring a full-time Inbound Customer Care Representative to answer patient calls and messages with enthusiasm and professionalism.

You will help patients schedule, reschedule, and manage appointments, document interactions in our CRM/EHR, and work with teammates to deliver a positive, high-energy experience.

We offer paid training, competitive hourly pay starting at $19.50/hour, and a benefits package, with opportunities to grow within the organization.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• CRM or EHR experience is a plus but not required for every candidate.
• Comfortable using computers and learning new technology.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Background check required.
• Paid training provided.

Responsibilities

• Answer inbound patient calls and messages with enthusiasm and professionalism.
• Help patients schedule, reschedule, and manage appointments.
• Create a positive patient experience from the first hello.
• Document patient interactions accurately in CRM/EHR systems.
• Handle multiple conversations and priorities in a fast-paced environment.
• Work closely with teammates to keep things moving and provide excellent service.
• Assist with other customer care and administrative needs as needed.

Skills

Communication

Customer service

Multitasking

Dependable

Coachable

Team player

Positive energy

Detail-oriented

Education

High School Diploma or GED

Tools

CRM system

EHR system

Job description

Inbound Customer Care Representative

Full-Time | $19.50/hour | Monday–Friday | On-Site

Are you energetic, outgoing, and someone who genuinely enjoys talking to people? Do you thrive in a fast-paced environment where every day is different?

SynergenX Health is looking for Full-Time Inbound Customer Care Representatives to join our growing team! We are looking for people with great personalities, strong communication skills, positive energy, and a willingness to learn.

You do not need to know everything on day one — we provide paid training. What matters most is that you are dependable, coachable, comfortable speaking with patients, and ready to bring your best energy to work.

Our team supports patients throughout their health and weight-loss journeys, so we are looking for people who can make every interaction feel welcoming, helpful, and professional.

Why You'll Love Working With Us

• High-Energy Environment – We stay busy, work together, and keep the day moving.

• People-Focused Role – Spend your day talking with patients and helping them get the care they need.

• Fun, Team-Oriented Culture – We want people who enjoy working with others and bring positive energy to the team.

• Paid Training – We will teach you our systems, processes, and expectations.

• Career Growth – Opportunities to learn, develop, and grow within the organization.

• Competitive Pay & Benefits – Starting at $19.50/hour plus a comprehensive benefits package.

What You'll Be Doing

• Answer inbound patient calls and messages with enthusiasm and professionalism.

• Help patients schedule, reschedule, and manage appointments.

• Create a positive patient experience from the first "hello."

• Answer general questions and route patients to the appropriate team when needed.

• Document patient interactions accurately in our CRM/EHR systems.

• Handle multiple conversations and priorities in a fast-paced environment.

• Work closely with your teammates to keep things moving and provide excellent service.

• Assist with other customer care and administrative needs as needed.

Who We're Looking For

We are especially interested in candidates who are:

• Friendly, confident, and comfortable talking to people.

• Positive and energetic.

• Dependable and punctual.

• Coachable and open to feedback.

• Able to stay calm when things get busy.

• Comfortable multitasking.

• Detail-oriented while still working efficiently.

• Professional but able to let their personality shine.

• Team players who are willing to jump in and help.

• Motivated to learn and grow.

Minimum Qualifications

• High School Diploma or GED.

• Customer service experience preferred.

• Call center, healthcare, scheduling, CRM, or EHR experience is a plus but not required for every candidate.

• Comfortable using computers and learning new technology.

• Strong verbal and written communication skills.

• Ability to work in a fast-paced, high-volume environment.

• Must successfully complete a routine criminal background check.

Great soft skills matter to us. If you have a strong personality, excellent communication skills, a positive attitude, and the ability to learn quickly, we encourage you to apply.

Schedule

Monday–Friday
8:30 AM–5:30 PM

Includes two weeks of paid, on-site training.

Benefits

• Medical, Dental & Vision Insurance

• Short-Term & Long-Term Disability

• $50,000 Life Insurance Policy

• 401(k) with up to 5% company match

• Paid Time Off with annual increases

• 6 Paid Holidays

• Tuition Reimbursement after 6 months of full-time employment

• Employee Service Discounts for you + one additional person

• Professional growth and advancement opportunities

Application Communication

Please do not contact our clinics, Human Resources department, or individual team members regarding the status of your application.

Our Recruiting Team carefully reviews applications and will contact candidates directly if selected to move forward in the interview process. Contacting a clinic or HR will not expedite the review of your application.

Bring the Energy. We'll Teach the Rest.

If you're personable, motivated, ready to learn, and want to be part of a busy, upbeat team that helps patients every day, we want to hear from you.