Customer Care Representative - Dental

Moses Lake Community Health Center; Moses Lake (WA); On-site; USD 38,000 - 46,000; Full time

Job summary

Moses Lake Community Health Center is seeking a Customer Care Representative to greet patients, handle phone inquiries, and assist with scheduling and billing support in a compassionate, efficient manner. The role emphasizes accurate data entry in Centricity and helping patients navigate costs for dental services.

Candidates should be proficient in Spanish, possess strong communication and computer skills, and be able to travel between work sites as needed.

Qualifications

• Read and speak Spanish is required.
• General work-related skills including written/verbal communications, computational and computer skills, often gained through an associate degree or similar program.

Responsibilities

• Provides excellent service, information and support to patients and colleagues on the phone and in person.
• Manages dental appointment scheduling according to established procedures.
• Ensures accuracy of general patient information in the practice management system (Centricity) at check-in and for new appointments.
• Communicates and supports patients with dental treatment costs.
• Responsible for referral management according to established procedures.
• Processes sliding fee applications according to established procedures.
• Supports patients and the dental team by accessing information, relaying requests and troubleshooting problems.
• Adapts to changes in EDR and practice management systems and participates in employee training.

Skills

Spanish proficiency

Education

Associate degree / business school program

Tools

Centricity

Job description

Brief Description

The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the dental team and keep patient records accurate and current.

Responsibilities

• Provides excellent service, information and support to patients and colleagues on the phone and in person.
• Manages dental appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system (Centricity).
• Communicates and supports patient with dental treatment costs.
• Responsible for referral management according to established procedures.
• Responsible for processing sliding fee applications according to established procedures.
• Supports patients and the dental team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EDR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.

Requirements

• Ability to read and speak Spanish is required.
• Possesses general work related skills at a higher level than completion of high school, including written and verbal communications skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a "business school (non BA/BS))" or "associates degree" type program.
• Travel between work sites is required as needed.

Summary

We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve.

EEOC

For additional information contact: Human Resources [e-mail]