Customer Care Representative - Day Shift

Lineage Logistics; Hazle Township (PA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Opportunities for growth

Benefits after 30 days

Job summary

Lineage Logistics in Hazle Township, PA is seeking a Customer Care Representative to process orders, verify inventory, and address customer inquiries with professionalism. The role requires strong communication, organization, and multitasking abilities to support warehouse operations and client satisfaction.

On-the-job training is provided with opportunities for growth and advancement within Lineage. The position emphasizes teamwork with Operations and Inventory to ensure accurate records and

Qualifications

• High School diploma or GED required.
• Excellent verbal and written communication skills.
• Excellent organizational skills with ability to multi-task.

Responsibilities

• Process customer orders accurately and timely.
• Track product availability and status.
• Resolve customer inquiries and issues promptly.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

MS Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Position: Customer Care RepresentativeSchedule Options:Monday to Thursday 6:00AM - 4:30PMPay Range: $21-24/hourBenefits:On-the-job trainingOpportunities for growth and career advancementBenefits after 30 days of employmentApply Today: Don't miss the chance to step into a leadership role on our warehouse team!Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.KEY DUTIES AND RESPONSIBILITIESInvoice and verify accounts accurately and in a timely mannerVerify inbound receipts for accuracyDevelop and maintain customer relationships in a professional mannerGenerate customer reports per customer request (i.e. weekly, monthly late/bill reports)Coordinate availability of product and schedule for daily shifts with warehouse teamCoordinate with Operations on special client requests; expediting when necessaryServe as first point of contact to resolve customer issuesMaintain and file documentation in organized and comprehensive wayADDITIONAL DUTIES AND RESPONSIBILITIESPartner with Inventory and Operations to research inventory discrepancies and misplacementsMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)High School diploma or GED may be required depending on facilityExcellent verbal and written communication skills; English may be requiredExcellent organizational skills, including ability to multi-task and prioritize workloadProficient computer skills, including Microsoft Office SuiteMay be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facilityWhy Lineage?This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.BenefitsLineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.