Customer Care Representative

Lineage Logistics; Town of Conklin (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

Lineage Logistics is seeking a Customer Service Associate to support daily warehouse operations and ensure timely handling of customer inquiries in New York. Responsibilities include processing orders, tracking product availability, invoicing, and maintaining documentation, with collaboration across Inventory and Operations.

The role requires excellent verbal and written communication, strong organizational skills, and proficiency with Microsoft Office, with physical tasks up to 20 lbs as

Responsibilities

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Job description

$20/hrSunday 7am - 3:30pmMonday - Thursday - 9:30am - 6pmPerform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.KEY DUTIES AND RESPONSIBILITIESInvoice and verify accounts accurately and in a timely mannerVerify inbound receipts for accuracyDevelop and maintain customer relationships in a professional mannerGenerate customer reports per customer request (i.e. weekly, monthly late/bill reports)Coordinate availability of product and schedule for daily shifts with warehouse teamCoordinate with Operations on special client requests; expediting when necessaryServe as first point of contact to resolve customer issuesMaintain and file documentation in organized and comprehensive wayADDITIONAL DUTIES AND RESPONSIBILITIESPartner with Inventory and Operations to research inventory discrepancies and misplacementsMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)High School diploma or GED may be required depending on facilityExcellent verbal and written communication skills; English may be requiredExcellent organizational skills, including ability to multi-task and prioritize workloadProficient computer skills, including Microsoft Office SuiteMay be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facilityPay Range:$16.00 - $26.59Why Lineage?This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.BenefitsLineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.Organic