Client Service Representative (Temporary Full-Time)

ConnectAmerica, LLC; Austin (TX); Remote; USD 22,000 - 30,000; Full time

Job summary

Connect America is seeking a Customer Service Representative to join our team. This position offers a 100% remote work option and focuses on resolving customer issues with professionalism and empathy.

You will identify needs, document interactions, and maintain accurate records while meeting performance targets. Strong communication, data entry, and computer skills are essential to succeed in a fast-paced environment.

Qualifications

• Must have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred).
• Strong phone and verbal communication skills.
• Strong computer proficiency with Microsoft Excel, Word and Outlook.
• High School Graduate or GED.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Have knowledge on all services and equipment offered by company.
• Meet all call and appointment target expectations.
• Keep records of all contacts in Company database’s.
• Analytical- Ability to communicate in writing clearly and concisely.

Skills

Phone communication

Verbal communication

Customer service

People skills

Analytical writing

Creative thinking

Emotional intelligence

Education

High School/GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner.

THIS CAN BE 100% REMOTE!!

Customer Service Representatives are the liaison between our Company and its current and potential clients. The Customer Service representative will be able to accept ownership for effectively solving all customer issues, complaints and inquires; keeping customer satisfaction at the core of every decision and action. Customer Service Representative also provide a variety of other duties, which may include special projects related to department needs.

Key Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Have knowledge on all services and equipment offered by company
• Meet all call and appointment target expectations
• Keep records of all contacts in Company database’s
• Analytical- Ability to communicate in writing clearly and concisely.
• Creative - Ability to think outside the box.
• Emotional intelligence - Ability to understand his or her own emotions and the emotions of others.
• Excellent customer service and people skills and must be able to work independently or with a team

Qualifications

• Must have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred)
• Strong phone and verbal communication skills
• Strong computer proficiency with Microsoft Excel, Word and Outlook
• High School Graduate or General Education Degree (GED)