Customer Service Representative EntryLevel

AGC Auto Glass & Car Care; Killeen (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid training

No automotive experience required

Full-time employment

Bonuses and incentives

Advancement opportunities

Career development

Friendly team environment

Hands-on customer service experience

Work with military and local customers

Long-term career

Job summary

AGC Auto Glass & Car Care is seeking a friendly, dependable Customer Service Representative to join our growing team. This entry-level role includes paid training, hands-on coaching, and opportunities to advance, with no prior automotive experience required.

You will work directly with customers, learn about services, and help people find solutions for their vehicle needs in a fast-paced environment. A high school diploma is preferred and full-time employment is offered.

Qualifications

• Enjoy working with and helping people.
• Have a positive and professional attitude.
• Communicate clearly and confidently.
• Are dependable and take responsibility for your work.
• Are comfortable learning new products, services, and processes.
• Can stay organized and manage multiple tasks.
• Work well independently and as part of a team.
• Are motivated to grow and take on additional responsibility.
• Have previous customer service, retail, hospitality, restaurant, or sales experience - helpful, but not required.
• Have a high school diploma or equivalent - preferred.
• Have a valid driver's license - preferred.

Responsibilities

• Help customers understand our services, answer questions, and ensure they receive professional and friendly service.
• Greet customers with a friendly and professional attitude.
• Answer customer questions and provide information about our services.
• Educate customers about windshield repair and auto glass services.
• Assist customers with insurance claim information and documentation.
• Identify vehicle damage and understand customer needs.
• Explain and recommend services, including window tint, hail damage repair, headlight restoration, and mobile auto glass service.
• Maintain accurate customer records and information.
• Communicate effectively with customers and team members.
• Address customer questions and concerns professionally.
• Provide a positive customer experience from start to finish.
• Work effectively in a fast-paced, hands-on environment.

Skills

Customer service

Professional attitude

Clear communication

Dependable

Learn new products

Organizational skills

Team player

Growth mindset

High school diploma preferred

Driver's license preferred

Education

High school diploma or equivalent

Job description

AGC Auto Glass & Car Care is looking for an enthusiastic, dependable, and customer-focused Customer Service Representative to join our growing team. Entry-Level Opportunity | Paid Training | No Experience RequiredLooking for your first full-time career opportunity? Or ready to make a change from retail, hospitality, restaurant, sales, or another customer-facing job? No automotive experience is required. Previous customer service experience is also not required. We provide paid training and hands-on coaching to help you learn the role and succeed. This is a full-time, hands-on customer service position - not a traditional desk job. You'll work directly with customers, learn about automotive services, and help people find solutions for their vehicle needs. If you're friendly, dependable, motivated, and enjoy working with people, we'd like to hear from you.

Why Join AGC Auto Glass & Car Care?

We believe people can build a successful career when they're given the right training, support, and opportunity. Our team members receive ongoing coaching and opportunities to develop their skills and advance within the company.

What We Offer

• Paid training and hands-on coaching
• No automotive experience required
• Full-time employment
• Performance-based bonuses and incentives
• Opportunities for advancement into leadership and management
• Ongoing coaching and career development
• Friendly, team-oriented work environment
• Hands-on experience in customer service and automotive services
• Opportunity to work with military personnel, retail partners, and local customers
• Opportunity to build a long-term career with a growing company

Responsibilities

• As an important part of the customer experience, help customers understand our services, answer questions, and make sure they receive professional and friendly service.
• Greet customers with a friendly and professional attitude.
• Answer customer questions and provide information about our services.
• Educate customers about windshield repair and auto glass services.
• Assist customers with insurance claim information and documentation.
• Identify vehicle damage and understand customer needs.
• Explain and recommend appropriate services, including window tint, hail damage repair, headlight restoration, and mobile auto glass service.
• Maintain accurate customer records and information.
• Communicate effectively with customers and team members.
• Address customer questions and concerns professionally.
• Provide a positive customer experience from start to finish.
• Work effectively in a fast-paced, hands-on environment.

Qualifications

• Enjoy working with and helping people.
• Have a positive and professional attitude.
• Communicate clearly and confidently.
• Are dependable and take responsibility for your work.
• Are comfortable learning new products, services, and processes.
• Can stay organized and manage multiple tasks.
• Work well independently and as part of a team.
• Are motivated to grow and take on additional responsibility.
• Have previous customer service, retail, hospitality, restaurant, or sales experience - helpful, but not required.
• Have a high school diploma or equivalent - preferred.
• Have a valid driver's license - preferred.

A Great Opportunity for Entry-Level Candidates

This position is a great fit for candidates who are: Looking for an entry-level customer service job, starting their first full-time career, transitioning from retail, hospitality, restaurants, or other customer-facing work, interested in developing professional and customer service skills, looking for paid training and opportunities to advance, interested in a hands-on work environment, motivated to learn and build a long-term career. You don't need an automotive background to get started. We'll provide the training and support you need to learn our services and become confident in the role.

Compensation

Compensation: $45,000 - $60,000 yearly.