Customer Care Representative Full Time - (Bilingual Spanish/English)

Associated Bank - Corp; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

Saturday bonus

Career growth

Diversity program

Job summary

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly voice customers rely on, resolving questions, troubleshooting issues, and providing financial guidance.

You will respond to inquiries via phone and email, promote bank products, and collaborate with colleagues to improve experiences, while upholding all policies.

The role offers growth within the organization, a supportive team, and opportunities to develop customer service expertise.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency is preferred.

Responsibilities

• Respond to customer inquiries via phone and email with prompt, courteous service.
• Troubleshoot and resolve account or technical issues using available tools.
• Promote bank products and services that meet customers' needs.
• Mentor and train new team members to ensure high-quality service.
• Collaborate with colleagues across teams to improve processes and experiences.
• Uphold compliance with bank policies, procedures, and regulations.

Skills

Customer service

Telephone support

Education

High school diploma or equivalent

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

As a Customer Care Representative, you'll be the friendly, knowledgeable voice our customers rely on. You'll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

Key Accountabilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Education & Experience

Required:

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Preferred:

• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Why You'll Love Working Here

Enjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays. You'll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first - where your work truly makes a difference.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please [e-mail] you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$17.00 - $26.14 per hour