Customer Care Representative (100% Work From Home)

Remote Career; New York (NY); Remote; USD 27,552 - 38,572; Full time

Benefits offered by this job

Unlimited PTO

Medical‑Dental‑Vision Insurance available day one

401(k) plan

Job summary

A leading remote services firm is seeking a Customer Care Representative to provide exceptional support to nonprofits. This fully remote role offers strong customer relations and problem-solving opportunities. Ideal candidates will be empathetic communicators with experience in customer service. Compensation ranges from $20 to $28 per hour based on qualifications, with benefits from day one, including unlimited PTO and health insurance.

Qualifications

• Strong customer empathy to build lasting relationships with nonprofits.
• Ability to solve complex customer problems quickly and collaboratively.
• Expertise in using a SaaS solution for fundraising.

Responsibilities

• Inspire nonprofits through strong customer empathy.
• Answer questions about Classy products and services.
• Improve customer interactions and internal processes.

Skills

Customer empathy

Problem-solving

Communication

Team collaboration

Job description

Customer Care Representative (100% Work From Home)

New York, New York, United States

Job Openings

About the job

Customer Service Rep / Fully Remote – Anywhere in U.S./ Great Pay / Unlimited PTO / Medical‑Dental‑Vision Insurance available day one / 401(k) plan

Responsibilities

• Use strong customer empathy to inspire nonprofits and build long‑lasting relationships.
• Answer questions from a wide range of nonprofits about Classy products and services.
• Build the brand of a fast‑growing start‑up through professional and timely communication.
• Solve complex customer problems FAST by collaborating across Classy teams.
• Become an expert on a state‑of‑the‑art SaaS solution and how nonprofits use it to fundraise.
• Work as part of a team to deliver shared goals while also thriving autonomously.
• Improve processes, systems and customer interactions.
• Serve as the voice of the customers by passing along critical insights to the product team.

Compensation

Hiring Fast. Estimated Salary: $20 to $28 per hour based on qualifications.