Customer Care Representative

Rentokil North America; United States; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Benefits Day 1

Health benefits

401(k) plan

Paid time off

Job summary

RNA Rentokil North America is hiring Customer Service Representatives to handle inbound and outbound interactions, schedule services, and assist customers with billing and information needs. The role emphasizes friendly communication and precise data entry to support field operations.

Ideal candidates possess a high school diploma or GED, strong listening skills, and the ability to multitask effectively. On-site work with a team-focused environment is offered, plus day-one benefits and

Qualifications

• High school diploma or GED required.
• Excellent listening and communication skills.
• Pleasant phone voice and clear spoken English.
• Ability to multitask, enter data accurately while talking to customers.
• Remain calm and helpful under busy conditions.
• Strong attention to detail and organizational skills.

Responsibilities

• Maintain positive relationships with customers by phone and in person.
• Gather information to identify and solve problems.
• Confirm, schedule, and reschedule services; set sales appointments.
• Answer billing questions and perform general clerical duties.
• Collaborate with Service and Sales teams to upsell where appropriate.

Skills

Listening skills

Communication skills

Phone etiquette

Multitasking

Calm under pressure

Attention to detail

Organization

Education

High school diploma or GED

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to 'protect people, enhance lives, and preserve the planet.'

What do our Customer Service Representatives (CSR) do?

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

What do you need?

• High school diploma or GED
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed

Base Pay Range : $0.00 - $0.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.

Additional Information

This company is a Drug-Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Since 1927, Terminix has been an industry leader in pest control. You’ll be on a mission to find and eliminate insect and rodent infestations, but we're more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home. It's hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge.

Don’t let this opportunity crawl away, literally.