Customer Service Representative (Remote)

RNA Rentokil North America; Tennessee; Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement benefits

Paid time off

401(k) retirement plan with company-mâ

Career growth opportunities

Job summary

Rentokil North America is seeking a Customer Care Representative to handle inbound and outbound omnichannel contacts, answering routine inquiries, scheduling, billing, and providing high quality service to retain customers. You will use a computerized system to identify needs, support field technicians, and maintain long-term customer relationships while following company procedures.

This role offers immediate benefits, training, and opportunities for growth within the Rentokil family across

Qualifications

• High School Diploma or GED and 1–2 years of customer service experience preferred.
• Basic PC skills and willingness to learn new software.
• Able to type 25 wpm and navigate MS Office applications.

Responsibilities

• Handle inbound and outbound customer contacts via omnichannel channels.
• Address service, scheduling, and billing inquiries with accuracy.
• Maintain and nurture ongoing customer relationships.
• Use computerized systems to identify needs, track contacts, and troubleshoot.
• Collaborate with branch personnel to resolve service issues and support campaigns.
• Coordinate outbound calls for various campaigns and assist technicians remotely.

Skills

Customer service

Computer literacy

Typing 25 wpm

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Windows

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Customer Care Representatives do?

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquires and resolving problems that may require deviation from standard operating procedures.

• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative Home Inspection leads to qualifying customers
• Cultivates and maintains on-going customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

What do you need?

High School Diploma or GED 1-2 years of customer service experience preferred Ability to use a personal computer Basic knowledge of Microsoft Word, Excel, and Windows Ability to type 25 wpm preferred

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Is that you?

We are looking for individuals who want to make a difference where our customers live and work.

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Since 1927, Terminix has been an industry leader in pest control. You’ll be on a mission to find and eliminate insect and rodent infestations, but we're more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home.

It's hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge.

Don’t let this opportunity crawl away, literally.