Customer Service Rep I

Rentokil Pest Control North America; Town of Texas (WI); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Benefits day 1

Health benefits

401(k) plan

Paid time off

Holiday pay

Job summary

Rentokil Pest Control North America seeks a Customer Service Representative to be the first point of contact, resolving customer concerns with courtesy and knowledge. You will gather details, schedule services, answer billing questions, and support sales through up-selling where appropriate.

The role emphasizes strong listening, clear communication, multitasking, and maintaining calm under pressure, with opportunities to grow within a global leader in pest control.

Qualifications

• High school diploma or GED required.
• Excellent listening and communication skills.
• Pleasant phone voice and clear speaking ability.
• Demonstrate multitasking to enter data while speaking with customers.
• Remain calm under pressure and help team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management.
• Able to work Monday–Friday and Saturdays as needed.

Responsibilities

• Be the first contact to assist customers and resolve concerns.
• Gather information from customers to identify and solve problems.
• Schedule, confirm, and reschedule services for customers.
• Set sales appointments for new customers.
• Answer billing questions and perform general clerical duties.
• Collaborate with Service and Sales teams to sell value and upgrades.

Skills

Active listening

Phone communication

Multitasking

Attention to detail

Time management

Customer service mindset

Education

High school diploma or GED

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to 'protect people, enhance lives, and preserve the planet'.

What do our Customer Service Representatives (CSR) do?

Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities include, but are not limited to;

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

What do you need?

• High school diploma or GED
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.