Customer Care Representative – Phone Based

SmartRecruiters, Inc.; Lexington (KY); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

W2 employment structure

Paid training

Paid time off

Supplemental insurance

MDLive telehealth

Performance incentives

Career advancement

Job summary

Genesis Call Center is hiring a Customer Service Agent to handle inbound phone inquiries for national brands. You will follow guided workflows, resolve account questions, and assist with service requests with professionalism and accuracy.

This W2 position offers structured onboarding, paid training, and growth opportunities in a stable, schedule-flexible environment after certification. Strong communication and active listening are essential.

Qualifications

• High school diploma or GED.
• Strong communication and active listening skills.
• Ability to follow detailed processes and meet performance expectations.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems to deliver high-quality customer care while maintaining professionalism and brand alignment.
• Contribute to a stable, structured support role with growth potential after certification.

Skills

Customer service

Active listening

Communication

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Customer Care Representative – Phone Based

• Full-time
• Compensation: USD 11 - USD 13 - hourly

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

High school diploma or GED

Must be at least 18 years of age

Authorized to work in the United States

U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Ability to follow detailed processes and meet performance expectations

Strong communication and active listening skills

Comfortable navigating computer applications and web-based tools

Ability to work independently and remain accountable to schedules

Preferred:

• Prior call center or customer service experience
• Bilingual (Spanish/English) preferred but not required
• Familiarity with phone-based or computer-based support environments
• Flexible scheduling options after certification
• Paid training following successful client certification
• W2 employment structure with payroll, protections, and stability
• Paid time off and optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Career advancement pathways into support, QA, and leadership roles

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

All applicant information is kept confidential under EEO guidelines