Warehouse Customer Service Representative

Lineage Logistics; Fullerton (CA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Lineage provides benefits and a stable

Job summary

Lineage Logistics in California is seeking a warehouse operations support specialist to serve as the primary contact for truck drivers, customers, and internal teams.

You will help ensure timely and accurate movement of freight, check in drivers, verify shipping paperwork, and coordinate carrier appointments.

Qualifications

• Excellent verbal and written communication skills; English may be required.
• Strong organizational abilities with multi-tasking and prioritization.
• Proficient with Microsoft Office Suite for documentation and records.
• Ability to lift up to 20 lbs; physical expectations depend on facility.
• High school diploma or GED required depending on facility.

Responsibilities

• Welcome and check in truck drivers upon arrival.
• Verify Bills of Lading (BOLs), appointments, and shipping paperwork for accuracy.
• Schedule and confirm inbound and outbound appointments with carriers.
• Coordinate with warehouse leadership to ensure shipments are ready for pickup and delivery.
• Process customer orders, shipping transactions, and related documentation.
• Respond to customer and carrier inquiries regarding shipment status and scheduling.
• Research and resolve shipping and documentation discrepancies with Operations and Inventory teams.
• Maintain organized and accurate shipping records and customer documentation.
• Partner with Inventory Control and Operations to investigate inventory discrepancies.
• Maintain clear communication with warehouse leadership regarding appointment schedules and priorities.

Skills

Verbal & written communication

Organizational skills

Microsoft Office

Documentation accuracy

Lifting 20 lbs

Education

High School diploma or GED

Job description

Position Overview

Serve as the primary point of contact for truck drivers, customers, and internal warehouse teams to ensure the accurate and timely movement of inbound and outbound freight. This role supports daily warehouse operations by checking in drivers, verifying shipping documentation, coordinating appointments, and partnering with warehouse leadership to ensure freight is ready for scheduled pickup and delivery.

Shift & Pay

Pay: $20 - $21/hr Shift: Su-W, Sa - 6AM - 2:30PM - best be able to work weekends.

Key Duties and Responsibilities

• Welcome and check in truck drivers upon arrival.
• Verify Bills of Lading (BOLs), appointments, and shipping paperwork for accuracy.
• Schedule and confirm inbound and outbound appointments with carriers.
• Coordinate with warehouse leadership to ensure shipments are ready for pickup and delivery.
• Process customer orders, shipping transactions, and related documentation.
• Respond to customer and carrier inquiries regarding shipment status and scheduling.
• Research and resolve shipping and documentation discrepancies with Operations and Inventory teams.
• Maintain organized and accurate shipping records and customer documentation.

Additional Duties and Responsibilities

• Partner with Inventory Control and Operations to investigate inventory discrepancies, misplaced product, and shipment variances.
• Maintain clear communication with warehouse leadership regarding appointment schedules, shipment priorities, and customer needs.

Minimum Requirements

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
• Pay Range:$16.97 - $28.65

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Equal Employment Opportunity

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

About the Company

Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature‑controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award‑winning innovations, to meet the needs of customers around the world.

Additional Information

As a member of the Lineage Logistics team, you are a critical link in the food supply chain. At Lineage Logistics, helping to feed the world is more than a job– it’s a purpose we live every day. Lineage is one of the world’s leading temperature‑controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain.