Customer Care Representative

Tampa-Housing-Authority; Tampa (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

The Tampa-Housing-Authority is seeking a Customer Care Representative in Tampa, FL to greet applicants, answer inquiries, and guide clients through housing program information. The role includes clerical tasks, mail handling, and processing applications in accordance with procedures and HUD regulations.

Ideal candidates will have at least a High School diploma and six months in customer service, with strong communication and basic computer skills to enter data accurately and maintain records in

Qualifications

• Requires High School graduation or GED.
• Minimum six months of experience in customer service or related field.
• Strong communication and clerical skills are essential.

Responsibilities

• Receive visitors and answer inquiries, providing information on housing programs.
• Answer phones, route calls, and process applications and documents.
• Maintain security, log visitors, and distribute mail.
• Input and update applicant information in computer systems.

Skills

Customer service

Office support

Communication skills

Data entry

Basic computer

Education

High School diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative

Tampa, FL, US

2 days ago Requisition ID: 1413

Salary Range: $18.60 To $18.60 Hourly

Customer Care Representative

Bi-Lingual highly preferred

Department: Assisted Housing;Executive Office

Summary

Greet customers, owners, and the general public. Answer telephones and provide general housing program information, and referrals. Responsible for clerical and mail duties. Distribute correspondence, documents, forms, packets that are delivered personally or by mail to department staff.

Essential Job Functions

• Serve as receptionist for applications area and/or answer telephone and respond to inquiries, assist clients, process applications, and take appropriate action in accordance with established procedures and HUD regulations.
• Answer telephone calls and either answer inquiries personally or transfer calls to appropriate person
• Greet persons who come to the office and assist them by answering questions, giving application form, helping them complete forms, or directing them to others who can deal with the person’s concern
• Assist in maintaining security of the THA offices by keeping a sign-in log book and remaining vigilant for persons going past the reception area
• Receive mail and distribute to appropriate individuals, and process outgoing mail in accordance with established procedure
• Make copy of identification and other forms provided for application file
• Provide applicants with address change forms
• File applications in accordance with established procedures
• Input and update information in computer, as needed

Knowledge, Skills, and Abilities

• Knowledge of THA rules, regulations, methods, principles, and procedures
• Knowledge of modern office practices, procedures, and equipment
• Knowledge of HUD and organizational regulations, policies, and procedures
• Knowledgeof housing choice voucher program requirements
• Knowledge of business English, spelling, arithmetic, and vocabulary
• Knowledge of basic computer operations and data entry
• Ability to understand and follow oral and written instructions
• Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
• Ability to operate basic office equipment including a computer, fax machine, telephone, copy machine, etc.
• Ability to establish and maintain effective working relationships with the public, residents, and other employees
• Ability to communicate effectively orally and in writing
• Ability to interact with the public, businesses, and other organizations in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone
• Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines
• Skill in communicating orally with others, particularly potential residents and residents, in order toanswer questions
• Skill in dealing with people in a polite and diplomatic manner

Minimum Qualifications

• Requires High School graduation or GED equivalent.
• Requires six (6) months ofexperience incustomer service, office support services or related field; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Other: Valid Florida Driver’s LicenseInsurable under the agency’s insurance policy

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classificationestablished by THA. All incumbents may not performall ofthe job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.