Customer Care Representative

Learfield; Spokane (WA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Other Insurance Plans

Flexible PTO

Parental Leave

20 Paid Holidays

401(k) + Match

Short/Long Term Disability

Job summary

Learfield is seeking a Customer Care Representative in Spokane, WA to handle pre- and post-purchase inquiries and ticket sales. You will respond to customer emails, take inbound calls, and process ticket fulfillment for print and shipment.

The role emphasizes strong written/spoken communication, high attention to detail, and the ability to work in a fast-paced environment. Part-time hours and comprehensive benefits are provided.

Qualifications

• 1+ year of event ticket fulfillment or general customer service experience in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with accuracy and attention to detail.

Responsibilities

• Interact with consumers over the phone, email, and web forms to facilitate inquiries and ticket sales.
• Answer inbound calls and emails in a timely, professional manner.
• Coordinate daily fulfilment operations for printing and shipping tickets via USPS/Express delivery.
• Provide excellent customer service and resolve issues as needed.

Skills

Customer service

Phone & email handling

Attention to detail

Organization

Education

High School diploma

Tools

Microsoft Office

Job description

Customer Care Representative# Current Openings## Customer Care RepresentativeApply: Spokane, WA: Part time: Posted Today: R101580The Customer Care Representatives (CCR) interact with consumers over the phone and via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print and send ticket orders to consumers via USPS and Express delivery.**Essential Duties & Responsibilities:*** Facilitate ticket sales and pre/post-purchase consumer service inquiries via phone and written communication including responding to customer emails and web form submissions.* Answer inbound calls.* Facilitate daily fulfilment operations for tickets sold* Provide excellent written and verbal customer service to clients and consumers* Other duties as assigned**Minimum Qualifications:*** 1+ year of event ticket fulfillment or general customer serviceexperience in a fast-paced and dynamic environment.* High School diploma.* Excellent customer service skills with ability to connect honestly and openly with guests and team members.* undefined* Excellent verbal and written communication skills* Strong organizational skills, with a focus on accuracy and attention to detail* Basic knowledge of computerized ticketing* Experience with Microsoft Office Products* Ability to connect honestly and openly with guests and your team.* Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.* You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully. The approximate base pay range for this position is $20.00 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting.. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.