Customer Care Representative

Advanced Radiology Consultants; Shelton (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage

Vision Coverage

HSA with Employer Contribution

PTO

Paid Holidays

401(k) Plan with Employer Contribution

Life Insurance

Accident Insurance

Job summary

The Customer Care Representative at Advanced Radiology Consultants is a full-time clerical role based in Shelton, CT. You will be on the front line answering calls, scheduling appointments, verifying patient information, and performing pre-screening duties in a fast-paced, patient-focused environment.

The ideal candidate will have a HS diploma or GED, at least one year of related experience, strong computer and data-entry skills, and a commitment to HIPAA privacy.

Qualifications

• Customer service oriented role on the front-line answering calls and scheduling appointments.
• Verifies patient information and executes pre-screening duties.
• Respects patient confidentiality by adhering to HIPAA standards.

Responsibilities

• Answer telephone calls to schedule appointments for new or current patients.
• Outbound calls to schedule appointments and follow guidelines.
• Review preps and prescreen patients appropriately.

Skills

Multi-tasking

Customer service

Active listening

Data entry

Computer skills

Problem solving

Education

High school diploma or GED

Tools

HIPAA knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative

Full Time Clerical Default, Shelton, CT, US

8 days ago Requisition ID: 2210

Salary Range: $19.00 To $21.00 Hourly

Join our Culture of Caring!

Mission: With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Customer Care Representative to join our team. The pay range for this role will depend on experience and qualifications.

Schedule: Monday through Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks hours 8:00am to 4:30pm and 2 flex days

Position Summary:

This customer service orientedrole is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls ina friendly, welcoming, and timelymanner while verifying patient information and executing pre-screening duties.

Essential Job Duties and Responsibilities:

• Answer telephone calls to schedule appointments for newor currentpatients.
• Outbound calls to schedule appointments.
• Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
• Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
• Respects patient confidentiality by adhering to HIPAA standards.
• Follows up with patients through various communication channels.

Knowledge, Skills and Abilities:

• Ability to multi-task and function in a fast paced, high call volume environment.
• Demonstrates initiative in problem solving and resolving customer satisfaction issues
• Excellent organizational skills
• Customer service skills - empathetic, active listener, who has strong follow through skills
• Proficient computer skills and data entry skills
• Critical thinking – the ability to think creatively, problem solve and work independently

Educational Requirements:

• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience

Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.

• Medical and Prescription Drug Coverage
• Vision Coverage
• Health Savings Account (HSA) with Matching Employer Contribution

Additional Benefits:

• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan with Employer Contribution
• Basic Life and Accident Insurance

Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees.