Customer Care Representative

TEKsystems; Overland Park (KS); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax

Life Insurance

Time Off

Job summary

TEKsystems in Overland Park, KS is seeking a Customer Service Representative to serve as the primary contact for patients, handling registration and intake for CPAP fittings. You will verify demographics and insurance data, schedule appointments, and ensure all required documentation complies with policies.

The role requires strong communication, attention to detail, and experience handling high call volumes.

Qualifications

• Excellent ability to communicate both verbally and in writing.
• Ability to prioritize and manage multiple tasks.
• Proficient computer skills and knowledge of Microsoft Office.
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.
• General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
• Work well independently and as part of a group.
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team.

Responsibilities

• Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification and data analysis.
• Develop and maintain working knowledge of current products and services offered by the company
• Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
• Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include a.
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation
• Complete insurance verification to determine the patient’s eligibility, coverage, co-insurance, and deductibles

Skills

medical terminology

inbound calls

insurance verification

EMR

Epic

Customer service

Telecommunication

Job description

Description

This Customer Service Rep will serve as the primary point of contact for this location, providing a welcoming and professional experience for patients. This individual will complete patient registration and intake for patients arriving for CPAP machine fittings. Key duties include verifying patient information, collecting and entering accurate demographic and insurance data, scheduling and confirming appointments as needed, and ensuring all required documentation is completed in compliance with organizational policies and procedures. Strong customer service, communication, and attention-to-detail skills are essential for success in this role. Qualified candidates should have experience handling 60+ inbound calls per day in a fast-paced environment. Previous experience with insurance verification, patient access, healthcare customer service, or a related healthcare support role is highly preferred.

• Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification and data analysis.
• Develop and maintain working knowledge of current products and services offered by the company
• Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
• Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include a.
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and/or submit documentation
  • Complete insurance verification to determine the patient’s eligibility, coverage, co-insurance, and deductibles

Skills

medical terminology, inbound calls, insurance verification, Emr, Epic, Customer service, Telecommunication

Top Skills Details

medical terminology,inbound calls,insurance verification,Emr,Epic,Customer service,Telecommunication

Additional Skills & Qualifications

• Excellent ability to communicate both verbally and in writing
• Ability to prioritize and manage multiple tasks
• Proficient computer skills and knowledge of Microsoft Office
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction
• General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
• Work well independently and as part of a group
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Overland Park, KS.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Overland Park,KS.

Application Deadline

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

About TEKsystems and TEKsystems Global Services

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.