Customer Care Representative

Safelite; Orlando (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Care Representative to join their team in Orlando. This role is essential for providing empathetic and efficient support to customers, ensuring their queries are resolved effectively. You'll be responsible for handling claims processing, appointment scheduling, and addressing service issues. With a strong emphasis on communication and problem-solving, this position offers a competitive salary, comprehensive benefits, and opportunities for personal growth. If you're passionate about delivering top-notch customer service and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

401(k) Plan with Company Matching

Tailored Medical Coverage Plans

Paid Time Off (PTO)

Paid Volunteer Days

Tuition Reimbursement Up to $5,250 Annually

Paid Training

Health, Wealth, and Life Benefits

Qualifications

• High school diploma or equivalent required.
• Preferred experience in call center or customer service.

Responsibilities

• Answer customer questions via calls and emails.
• Verify issues and educate customers about policies.
• Maintain accurate records and foster positive relationships.

Skills

Communication Skills

Customer Service

Problem Solving

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Windows 10 or 11

Phone Systems

Job description

Join to apply for the Customer Care Representative role at Safelite.

2 days ago Be among the first 25 applicants.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Must live in one of the following states: Arizona, Florida, North Carolina, Ohio, or Texas.

The Customer Care Agent is crucial in communicating with our customers. These empathetic professionals provide efficient, helpful telephone support for claims processing and appointment scheduling. They are responsible for answering questions related to Safelite’s National Lifetime Warranty, addressing customer service issues, and resolving escalated, often complex and high-stress, customer issues.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k, including a 401(k) plan with company matching, tailored medical coverage plans, paid time off (PTO), company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training with all necessary tools and resources.
• Health, wealth, and life benefits details at www.safelitebenefits.com.

What You’ll Do

• Answer customer questions via calls and emails, ensuring issues are resolved to deliver high-quality customer experience.
• Verify issues by reviewing records and damage documentation, troubleshooting, and educating customers about Safelite’s policies to resolve problems.
• Provide updates and follow up with customers to ensure resolution and satisfaction.
• Maintain accurate records in multiple systems, handle confidential information appropriately.
• Foster positive relationships with internal teams to ensure optimal customer service.
• Perform other duties as assigned.

What You’ll Need

• Age: 16+ years.
• High school diploma or equivalent, or active enrollment.
• Preferred prior experience in call center or customer service roles.
• Ability to operate computer and phone systems for extended periods.
• Strong communication skills, pleasant voice, composure, and rapport-building ability.

Work From Home Requirements

• Personal computer or laptop with Windows 10 or 11 (Macs and Chromebooks not compatible).
• High-speed internet (Download ≥25 Mbps, Upload ≥10 Mbps, Ping ≤50 ms, Jitter ≤20 ms).
• Ethernet connection, USB wired headset, webcam, and dedicated noise-free workspace.

Already a Safelite team member? Apply via Workday by searching 'Find Open Jobs'.

Safelite values diversity and is an equal opportunity employer. Learn more at Safelite.com/Careers.