Customer Care Representative

Beazer Homes; Franklin (TN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Beazer Homes benefits

Job summary

Beazer Homes is seeking a Customer Care Coordinator to meet with homeowners, coordinate repair schedules and verify subcontractor workmanship after completion.

You will handle calls, schedule inspections, and communicate with subcontractors and office staff to ensure timely, accurate billing and project closure.

Qualifications

• High school diploma or equivalent.
• Three years of customer service.
• Three to five years of construction experience.

Responsibilities

• Receives calls and reviews homeowner correspondence.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners using tact and diplomacy.
• Determines repairs to be made and creates work order schedules.
• Communicates repairs to field and office staff; refers unwarranted items to management.
• Coordinates with subcontractors regarding work orders and schedules.
• Verifies completion of subcontractor workmanship and notifies office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Performs other duties as assigned by Customer Care Executive.

Skills

Detail oriented

Customer service

Written communication

Negotiation

Education

High school

Tools

Microsoft Office

Job description

Overview

This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.

Primary Duties & Responsibilities

• Receives calls and review correspondence from homeowners.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
• Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
• Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
• Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
• Verifies completion of subcontractor workmanship and communications completion to office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Performs other duties as assigned by Customer Care Executive.

Education & Experience

• High school graduate or equivalent.
• Three years customer service with three to five years construction experience.

Skills & Abilities

• Detail oriented, with organization, management, follow-up skills.
• Excellent customer service skills.
• Excellent written communication and negotiating skills.

Technical Knowledge & Experience

• Computer proficiency.
• Thorough knowledge of construction methods and Company and government standards.

Physical Requirements

• May visit construction sites where temperature, weather, and noise may vary.
• May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.

Equal Opportunity Employer