Customer Care Representative

Beazer Homes USA, Inc.; Franklin (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Beazer Homes USA, Inc. is seeking a Customer Care Coordinator to meet with homeowners, determine repair needs, and coordinate repair schedules. You will verify subcontractor workmanship after completion and ensure accurate billing.

The role requires strong communication, organization, and diplomacy when dealing with homeowners and subcontractors. Ideal candidates have a background in customer service with construction experience and a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service with 3–5 years construction experience.

Responsibilities

• Receives calls and reviews correspondence from homeowners.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners with tact and diplomacy.
• Determines repairs to be made and creates work order schedules.
• Communicates repairs needed to field and office staff; refers unwarranted items to management.
• Coordinates with subcontractors regarding work orders and schedules; uses diplomacy with subcontractors.
• Verifies completion of subcontractor workmanship and informs office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Performs other duties as assigned by Customer Care Executive.

Skills

Detail oriented

Customer service

Written communication

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Overview

This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.

Primary Duties & Responsibilities

• Receives calls and review correspondence from homeowners.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
• Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
• Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
• Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
• Verifies completion of subcontractor workmanship and communications completion to office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Performs other duties as assigned by Customer Care Executive.

Education & Experience

• High school graduate or equivalent.
• Three years customer service with three to five years construction experience.

Skills & Abilities

• Detail oriented, with organization, management, follow-up skills.
• Excellent customer service skills.
• Excellent written communication and negotiating skills.

Technical Knowledge & Experience

• Computer proficiency.
• Thorough knowledge of construction methods and Company and government standards.

Physical Requirements

• May visit construction sites where temperature, weather, and noise may vary.
• May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.

Equal Opportunity Employer