Customer Care Representative

Prime Time Athletic Club; Burlingame (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Free gym membership

Job summary

Prime Time Athletic Club in Burlingame is seeking a Customer Care Representative to assist members and guests, delivering a positive service experience. This role can be part-time or full-time and includes a complimentary club membership for the successful candidate.

The ideal candidate is honest, energetic, punctual, and reliable, with a strong commitment to customer satisfaction, weekend availability, and the ability to work autonomously or as part of a team within a premier Bay Area facility.

Qualifications

• High school diploma or equivalent required.
• Weekend availability is required.
• Stable work history preferred.
• Self-motivated with a desire for self-development.
• Able to work autonomously and as part of a team.
• Dedicated to customer satisfaction and a quality experience.

Responsibilities

• Resolve customer issues to achieve satisfaction.
• Assist members and guests as needed.
• Maintain consistent customer service standards.
• Keep the club clean and up to standards.
• Complete tasks assigned by the general manager accurately and efficiently.

Skills

Customer service

Weekend availability

Team player

Self-motivated

Autonomous work

Punctual

Education

High school diploma or equivalent

Job description

About the Job:

Customer Care Representative for Athletic Club.

The Role:

• Prime Time Athletic Club in Burlingame seeks a service-oriented individual who is honest, energetic, polite, enthusiastic, dependable, and punctual to join the team and receive a free membership to one of the Bay Area's premier athletic clubs.
• This is a Part-Time or Full-Time position to assist members and create a positive customer service experience for both our members and guests.

Requirements:

• Must be available to work weekends.
• High school or equivalent education level.
• Stable work history.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Be a team player.
• Be dedicated to customer satisfaction and a great customer experience.

Responsibilities:

• Resolving customer issues to their overall satisfaction.
• Assisting customers whenever necessary.
• Ensuring a consistent standard of customer service.
• Maintaining club to standards.
• Completing tasks assigned by the general manager accurately and efficiently.

About Us:

Established in 1979, this is a 100,000+ square foot; full-service athletic facility conveniently located on 6 acres between San Francisco and Silicon Valley. Complete with tennis, racquetball, handball, squash, and basketball, a complete line of free weights, 4 lines of circuit training equipment, two advanced cardiovascular training centers, two heated swimming pools, and Five Group Exercise Studios. We are a Diamond Certified business and a Better Business Bureau Accredited Business.

We have been voted "Best Overall Club" by City Sports Magazine, "Best Health Club" by San Francisco Focus magazine, "Best of San Mateo County" by the San Mateo Times and ranked as one of the "Top 100 clubs and chains in North America" in Club Industry Magazine.