Customer Care Representative

The Juris Agency; Azusa (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Retirement Plan

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Job summary

Farmers Insurance - Gricelda Huerta Agency in Azusa, CA seeks a Customer Service representative to manage accounts, build customer relationships, and drive growth. You will greet customers, process changes, take payments, and verify contact details while upholding underwriting and compliance requirements.

The role emphasizes excellent customer service, proactive communication, and ongoing knowledge of products and services with opportunities for career growth.

Qualifications

• Bilingual: English and Spanish proficiency required or preferred.
• Excellent communication and interpersonal skills.
• Ability to multi-task, follow-thru and follow-up.
• Professional phone etiquette and strong writing/editing skills.

Responsibilities

• Process customer policy change requests.
• Secure all trailing documents from customers.
• Handle incoming claim calls and follow-up.
• Complete Evidence of Insurance requests.

Skills

Bilingual communication

Excellent communication

Team player

Problem solving

Multi-tasking

Phone etiquette

Spelling/grammar

Business writing/editing

Quick learner/coachable

Urgency/completing tasks

Job description

Job Description

Join a team that cares about our customers and you! Farmers Insurance- Gricelda Huerta Agency in Azusa, California, is looking for an experienced and committed individual to join our team as a Customer Service representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and is committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. to join our team and begin a role with excellent career growth and earning potential.

Benefits

• Paid Time Off (PTO)


• Flexible Schedule


• Health Insurance


• Retirement Plan


• Mon-Fri Schedule


• Hands on Training


• Career Growth Opportunities

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Share training and education knowledge and expertise with team members.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Maintain knowledge of new products and services.

Provide exceptional customer service and support.

Requirements

Bilingual, fluent in both English and Spanish.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Professional phone etiquette.

Excellent Spelling and Grammar skills.

Exceptional Business Writing and Editing Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Must be able to obtain P&C License

Minimum 1 year of customer service experience preferred.