Bilingual Customer Care Specialist — Insurance & Growth

The Juris Agency; Azusa (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Retirement Plan

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Job summary

Farmers Insurance - Gricelda Huerta Agency in Azusa, CA seeks a Customer Service representative to manage accounts, build customer relationships, and drive growth. You will greet customers, process changes, take payments, and verify contact details while upholding underwriting and compliance requirements.

The role emphasizes excellent customer service, proactive communication, and ongoing knowledge of products and services with opportunities for career growth.

Qualifications

• Bilingual: English and Spanish proficiency required or preferred.
• Excellent communication and interpersonal skills.
• Ability to multi-task, follow-thru and follow-up.
• Professional phone etiquette and strong writing/editing skills.

Responsibilities

• Process customer policy change requests.
• Secure all trailing documents from customers.
• Handle incoming claim calls and follow-up.
• Complete Evidence of Insurance requests.

Skills

Bilingual communication

Excellent communication

Team player

Problem solving

Multi-tasking

Phone etiquette

Spelling/grammar

Business writing/editing

Quick learner/coachable

Urgency/completing tasks

Job description

Farmers Insurance - Gricelda Huerta Agency in Azusa, CA seeks a Customer Service representative to manage accounts, build customer relationships, and drive growth. You will greet customers, process changes, take payments, and verify contact details while upholding underwriting and compliance requirements.

The role emphasizes excellent customer service, proactive communication, and ongoing knowledge of products and services with opportunities for career growth.