Customer Care Rep Trainee

Westfield Insurance; Westfield Center (OH); Remote; USD 40,000 - 55,000; Full time

Job summary

Westfield Insurance is seeking a Customer Care Rep Trainee to develop essential skills in Customer Care and Billing under direct supervision. The trainee will engage in learning experiences to build relationships and enhance their professional skills while contributing to the business's support functions in a collaborative environment.

Qualifications

• High School Diploma or General Education Diploma (GED) and/or commensurate experience.

Responsibilities

• Assists leader, team, or business unit with work assigned to them.
• Develops business acumen through interactions and shadowing with other paraprofessionals.
• Maintains awareness, understanding, and compliance with internal policies and procedures.

Skills

Customer Service

Active Listening

Time Management

Conflict Management

Education

High School Diploma or GED

Job description

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Job Summary

The Customer Care Rep Trainee, working under direct supervision, is responsible to acquire knowledge, experience, skills, and business acumen in the assigned area such as Customer Care, Billing, or another business support area. The role completes educational, work, and relationship building experiences and participates and engages in all assignments/experiences, soliciting feedback regarding performance, and closing gaps in his/her knowledge, skills, and business acumen. In addition, the role also establishes a strong foundation by building relationships and identifying resources that will help them in their career.

Job Summary

The Customer Care Rep Trainee, working under direct supervision, is responsible to acquire knowledge, experience, skills, and business acumen in the assigned area such as Customer Care, Billing, or another business support area. The role completes educational, work, and relationship building experiences and participates and engages in all assignments/experiences, soliciting feedback regarding performance, and closing gaps in his/her knowledge, skills, and business acumen. In addition, the role also establishes a strong foundation by building relationships and identifying resources that will help them in their career.

Job Responsibilities

• Works to acquire the knowledge, experience, skills, and business acumen in the assigned area, which helps in the trainee’s development towards the goal of becoming a paraprofessional in the respective department.
• Assists leader, team, or business unit with work assigned to them. This often includes, but is not limited to, business support work and coverage of day-to-day activities such as inbound phone calls, emails, and chats.
• Develops business acumen through interactions and shadowing with other paraprofessionals.
• Attends business unit meetings, executes research, and provides information. Prepares for and engages in one-on-one, on-line, and on-the-job learning/educational assignments/ experiences.
• Develops operating knowledge of Company standardized hardware, software programs, third-party software, and processing procedures.
• Works toward developing an understanding of key concepts and appropriate business skill application through learning programs, structured on the job experiences, and active participation and engagement in all team building, observation and practice activities.
• Solicits reinforcing and constructive feedback from manager, peer coaches and others in the organization and incorporates feedback into development.
• Identifies resources, best practices, and external networking opportunities to monitor pertinent industry activity and trends.
• Maintains awareness, understanding, and compliance with internal policies and procedures, laws, and regulations appropriate for this position.
  
  

Job Qualifications

• High School Diploma or General Education Diploma (GED) and/or commensurate experience.
  
  

Location

Remote

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning
  
  

Technical Skills

• Business Analysis
• Data Analysis and Reporting
• Data Management
• Time Management
• Active Listening
• Data Entry
• Conflict Management
• Customer Service
• Information Systems
  
  

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Equal Opportunity Employer

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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