Customer Care Project Coordinator - VDC

Victaulic; Pennsylvania; On-site; USD 55,000 - 85,000; Full time

Job summary

Victaulic is seeking a Customer Care Project Coordinator - VDC to act as the sales liaison and subject matter expert for custom products and projects within the Customer Care team.

You will prepare quotations, support pricing guidelines, manage quotes and orders, and coordinate delivery while maintaining exceptional service and profitability. This role requires attention to detail, strong communication, and willingness to travel occasionally; join a team committed to continuous improvement.

Qualifications

• Bachelor's degree preferred; strong MS Office skills.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Excellent oral and written communication skills.
• Strong attention to detail and organizational skills.
• Willing to make infrequent overnight travel.
• Ability to support project coordination and quotations.

Responsibilities

• Serve as sales liaison to internal and external customers.
• Act as subject matter expert for custom products and projects.
• Prepare and issue project quotations for standard and custom products.
• Process quotes and orders while ensuring accuracy and timeliness.
• Coordinate project delivery requirements using basic expediting skills.
• Review project status and coordinate with customers.
• Provide feedback on CC procedures and identify process improvements.

Skills

MS Office

Customer service

Project management

Analytical skills

Communication skills

QlikView/Sense

Leadership

Education

Bachelor's degree preferred

Tools

QlikView/Sense

Job description

POSITION: Customer Care Project Coordinator - VDC

LOCATION: Customer Care, Commerce Park

REPORTS TO: Customer Care Supervisor

Responsibilities

• Sales liaison to our internal and external customers.
• Serve as subject matter expert for custom products & projects.
• Prepare and issue project based quotations for standard and custom products.
• Support priced on application process conforming to margin & pricing guidelines.
• Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
• Coordinate project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
• Review project management reports. Communicate project status and jobsite coordination with internal and external customers.
• Provide feedback on CC procedures and identify process improvement opportunities.
• Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
• Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
• Work closely with all facets of the organization to provide superior customer service.
• Assist in various tasks, projects and responsibilities as assigned by CC Management team.

Senior Responsibilities

• Serve as subject matter expert for custom products and / or high profile projects.
• Expert in all CC procedures and applications to achieve daily tasks and goals.
• Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
• Work with Supervisor/Team Lead to implement process improvements.
• Provide subject matter expertise and interpretation of procedures to less experienced team members.
• Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.
• Mentor new hires.

Qualifications

• B.S. / B.A. Degree preferred.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Project Management And Analytical Skills Preferred.
• Excellent oral and written communication skills.
• Extraordinary attention to detail with strong organizational skills.
• Proficient in Qlik View/Sense Applications.
• Must display leadership and collaboration skills and be an effective advocate of process improvement.
• Is patient, professional, and courteous when faced with an adverse situation.
• Goal oriented, reliable, self‑motivated, and able to problem‑solve and multi‑task effectively in a fast‑paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds. Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [e-mail] and we will work with you to meet your needs. AI‑assisted tools may be used to support the review of applications as part of the hiring process.