International Account Coordinator

Victaulic; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Job summary

Victaulic is seeking a Customer Care International Account Coordinator to provide professional responses to customer inquiries and manage quote and order processing. Candidates should have a B.S. / B.A. degree and be bilingual in English and Spanish.

The role requires a minimum of three years of customer service experience, proficiency in MS Office, and strong organizational skills to ensure customer satisfaction and company profitability.

Qualifications

• Proficient in handling customer inquiries in a professional manner.
• Extraordinary attention to detail with strong organizational skills.
• Excellent communication skills in both English and Spanish.

Responsibilities

• Provide professional responses to customer inquiries.
• Manage quote and order processing effectively.
• Maintain customer satisfaction by adhering to company policies.

Skills

Bilingual (English and Spanish)

Customer service experience

Proficient in MS Office

Project management skills

Education

B.S. / B.A. degree

Tools

Qlik View/Sense

Job description

Customer Care International Account Coordinator

Location: Customer Care, Commerce Park

Reports To: Customer Care Supervisor

Responsibilities

• Provide professional and proper response to all inquiries received from internal and external customers.
• Perform quote and order processing, handle all telephone, email, and/or chat inquiries ensuring the accurate, timely and effective handling of the customer requirement.
• Maintain and distribute customs documentation such as NAFTA certificate, commercial invoices, certificates of origin, shippers letter of instruction and shippers export declaration, etc.
• Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
• Build relationships with customers; understand their product lines and markets to promote the value added products that Victaulic offers.
• Assist customers in selecting product and identifying potential sales leads.
• Identify and report all instances of customer problems or system deficiencies that are not immediately resolved to Supervisor, Sales Representative and/or Management.
• Provide feedback on CC procedures and identify process improvement opportunities.
• Maintain current documentation and files as per established procedures.
• Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
• Work closely with all facets of the organization to provide superior customer service.
• Assist in various tasks, projects and responsibilities as assigned by CC Management team.

Qualifications

• B.S. / B.A. degree preferred.
• Bilingual (English and Spanish) required.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Proficient in Qlik View/Sense Applications.
• Extraordinary attention to detail with strong organizational skills.
• Excellent communication skills, patient, professional and courteous when faced with an adverse situation.
• Project management and analytical skills a plus.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.