Customer Care Project Coordinator - Mega

Victaulic; Pennsylvania; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Job summary

Victaulic seeks a Customer Care Project Coordinator to support internal and external customers, manage quotations, and coordinate delivery for standard and custom products. The role emphasizes project management, process improvement, and cross-functional collaboration to ensure timely, accurate service.

The ideal candidate will bring three+ years of customer service or product knowledge, strong MS Office skills, and a proactive, detail-oriented mindset to drive customer satisfaction and

Qualifications

• Minimum three years of customer service and/or product knowledge at Victaulic.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Excellent oral and written communication skills.
• Extraordinary attention to detail and organizational skills.
• Proven leadership and collaboration abilities with process improvement focus.
• Willing to be flexible with schedule and occasional overtime.
• Willing to travel infrequently overnight.

Responsibilities

• Sales liaison to internal and external customers.
• Serve as subject matter expert for custom products & projects.
• Prepare and issue project-based quotations for standard and custom products.
• Support pricing guidelines and margin.
• Perform all quote and order related tasks and service activities ensuring timely handling of customer requirements, including documentation and product delivery.
• Coordinate project delivery requirements utilizing project management and expediting skills.
• Review project management reports and communicate status and site coordination with internal and external customers.
• Provide feedback on CC procedures and identify improvements.
• Respond to, analyze and resolve customer requests promptly.
• Uphold a positive attitude to provide customers with the highest level of service.
• Ensure customer satisfaction and profitability by adhering to policies.
• Assist other departments as required to support team and Victaulic’s mission.
• Work closely with organization to provide superior customer service.
• Assist in tasks and responsibilities as assigned by CC Management.

Skills

Customer service

Project management

Analytical skills

Leadership

Communication

QlikView/Sense

MS Office

Education

B.S./B.A. degree

Tools

QlikView

Qlik Sense

Job description

Job Description

POSITION: Customer Care Project Coordinator - Mega

LOCATION: Customer Care, Commerce Park

REPORTS TO: Customer Care Supervisor

Responsibilities

• Sales liaison to our internal and external customers.
• Serve as subject matter expert for custom products & projects.
• Prepare and issue project based quotations for standard and custom products.
• Support priced on application process conforming to margin & pricing guidelines.
• Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements, including documentation and product delivery.
• Coordinate project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
• Review project management reports. Communicate project status and jobsite coordination with internal and external customers.
• Provide feedback on CC procedures and identify process improvement opportunities.
• Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
• Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
• Work closely with all facets of the organization to provide superior customer service.
• Assist in various tasks, projects and responsibilities as assigned by CC Management team.

Senior Responsibilities

• Serve as subject matter expert for custom products and / or high profile projects.
• Expert in all CC procedures and applications to achieve daily tasks and goals.
• Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
• Work with Supervisor/Team Lead to implement process improvements.
• Provide subject matter expertise and interpretation of procedures to less experienced team members.
• Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.
• Mentor new hires.

Qualifications (Education, Experience, Personal Attributes)

• B.S. / B.A. Degree preferred.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Project Management And Analytical Skills Preferred.
• Excellent oral and written communication skills.
• Extraordinary attention to detail with strong organizational skills.
• Proficient in Qlik View/Sense Applications.
• Must display leadership and collaboration skills and be an effective advocate of process improvement.
• Is patient, professional, and courteous when faced with an adverse situation.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.
• Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).