Customer Care Project Coordinator

Victaulic; Town of Easton (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Retirement savings with company match

Paid time off and holidays

Employee Assistance Programs

Job summary

Victaulic is seeking a customer-focused project coordinator to support sales activities, prepare quotations, and coordinate orders and deliveries for complex, high-profile projects. The role emphasizes accuracy, responsiveness, and profitability while collaborating across departments.

The Senior-level track includes expertise in Victaulic's Kanban System, supply chain, and manufacturing processes to ensure timely product delivery and customer satisfaction.

Qualifications

• Minimum of three years of customer service experience and/or Victaulic product knowledge.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and strong organizational skills.
• Leadership and collaboration skills with ability to advocate for process improvement.
• Flexibility to adjust work schedules and travel overnight occasionally.

Responsibilities

• Serve as a sales liaison to internal and external customers and coordinate quotations, orders, and deliveries.
• Act as a subject matter expert for custom products and projects and support pricing guidelines.
• Review project management reports and communicate status and coordination details to customers.
• Identify opportunities for process improvements and provide feedback to Customer Care procedures.
• Collaborate across the organization to deliver superior customer service and profitability.

Skills

Customer service

MS Office

Communication

Detail orientation

Leadership

Prioritization

Education

Bachelor's degree preferred

Tools

QlikView

Qlik Sense

Job description

Job DescriptionABOUT VICTAULICVictaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.An Industry Leader With a Heart as Big as Its Ambition and InnovationAt Victaulic, we're committed to constructing a better world for and with our people.Let's Build a Better World Together.Our commitment to our people is built on four pillars:We build from within.We stand behind our people.We foster an environment for constant learning.We engineer change for a more stable and sustainable world.YOUR IMPACT STARTS HEREWe're seeking a customer-focused project coordinator to serve as a sales liaison to our internal and external customers while supporting complex, custom, and high-profile projects. In this role, you'll prepare project-based quotations, coordinate order and delivery requirements, communicate project status, and work across the organization to provide responsive, accurate, and effective service. You'll also serve as a subject matter expert, support process improvements, and help ensure both customer satisfaction and company profitability.WHAT YOU'LL BUILD & OWNServe as a sales liaison to internal and external customers.Act as a subject matter expert for custom products and projects.Prepare and issue project-based quotations for standard and custom products.Support the priced-on-application process in alignment with margin and pricing guidelines.Complete quote-, order-, and service-related activities accurately and on time, including required documentation and product delivery coordination.Coordinate project delivery requirements using project management and basic expediting skills, including product substitution or escalation to Customer Satisfaction when needed.Review project management reports and communicate project status and jobsite coordination details to internal and external customers.Respond to, analyze, and resolve customer requests, inquiries, and problems using established procedures in a timely manner.Provide feedback on Customer Care procedures and identify opportunities for process improvement.Maintain a positive, professional, and enthusiastic approach while providing customers with a high level of service.Support customer satisfaction and company profitability by consistently following team, Customer Care, and organizational policies and procedures.Collaborate across the organization to provide superior customer service and support Victaulic's global mission.Assist with additional tasks, projects, and responsibilities assigned by the Customer Care Management team.SENIOR-LEVEL IMPACTServe as a subject matter expert for custom products and high-profile projects.Demonstrate expertise in Customer Care procedures and applications required to achieve daily tasks and goals.Apply knowledge of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support team members with product delivery requirements.Partner with the Supervisor or Team Lead to implement process improvements.Provide procedural expertise, guidance, and interpretation to less experienced team members.Conduct qualitative and operational activities related to legislative and domestic product requirements, as applicable.Mentor new hires.WHAT YOU BRINGMinimum of three years of customer service experience and/or Victaulic product knowledge.Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.Excellent verbal and written communication skills.Exceptional attention to detail and strong organizational skills.Ability to remain patient, professional, and courteous when handling challenging situations.A goal-oriented, reliable, and self-motivated approach, with the ability to solve problems and manage multiple priorities in a fast-paced environment.Leadership and collaboration skills, with the ability to advocate effectively for process improvement.Flexibility to adjust work schedules and work occasional overtime.Ability to travel overnight on an infrequent basis.WHAT SETS YOU APARTBachelor's degree preferred.Project management and analytical skills.Proficiency with QlikView and Qlik Sense applications.WHAT WE OFFERBuild A Better CareerCompetitive compensation with performance-based incentivesCareer development programs and internal promotion pathways - we build from withinTuition reimbursement and continuous learning opportunitiesBuild A Better FutureComprehensive health, dental, and vision coverageRetirement savings plans with company matchLife insurance and disability coverageBuild A Better YouPaid time off, holidays, and flexible work arrangements where applicableEmployee Assistance Programs (EAP) and wellness resourcesInclusive, team-oriented culture where people look out for one anotherBuild A Better WorldJoin a company whose products contribute to a safer, more sustainable, built environment every day.IMMIGRATION SPONSORSHIPVictaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.EQUAL EMPLOYMENT OPPORTUNITYVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).VICTAULIC STAFFING PARTNER COMMUNICATION POLICYAll staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.Let's Build a Better World Together.victaulic.com/careersVictaulic - confidential