Customer Care Professional TAF Surge

Lighthouse Works; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Lighthouse Works in Orlando, FL is seeking a seasonal Contact Center representative to handle high-volume calls with accuracy and courtesy.

The role requires at least 2 years in customer service, strong communication, and the ability to work independently in a remote setting. Experience with healthcare-related calls is a plus; bilingual English/Spanish helpful.

Prolonged sitting at a desk and standard computer operations are expected as part of the role.

Qualifications

• Minimum of 2 years experience in a customer service role.
• Experience handling high-volume calls and inquiries.
• Proven track record of resolving customer issues effectively.
• Must pass Level II background check.

Skills

Strong communication

Typing 35+ WPM

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Associate or Bachelor degree

Tools

CRM software

Microsoft applications

Job description

Job Details

Job Location: Remote - Orlando, FL 32806

Position Type: Seasonal

Job Category: Contact Center

Qualifications

Education

• High school diploma, GED, or equivalent required.
• Associate or Bachelor degree preferred.
• Comfort using basic computer systems and Microsoft applications

Preferred Experience

• Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields
• Call center or customer service experience preferred

Demonstrated Knowledge and Skills

Required

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to remain calm and courteous, even with frustrated or confused callers
• Strong problem-solving abilities
• Typing 35+ WPM

Preferred

• Experience working in a face-to-face or contact center environment that is highly focused on customer experience.
• Bilingual (English/Spanish) helpful

Physical Demands

• Prolonged sitting and standing for extensive periods.
• Frequent computer, keyboard, telephone, and other office equipment operations.

Requirements

• Must pass Level II background check.

QualificationsRequired Education

• High school diploma or equivalent required.
• Associate's degree in a related field preferred.

Required Experience

• Minimum of 2 years experience in a customer service role.
• Experience in handling high-volume calls and inquiries.
• Proven track record of resolving customer issues effectively.

Required Skills and Abilities

• Strong communication skills, both verbal and written.
• Ability to multitask and manage time efficiently.
• Proficiency in using customer service software and CRM systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work independent and as part of a team.