Customer Care Pro - Equipment & Service Specialist

U-Haul International, Inc.; Somerville (MA); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

Dental & Vision Plans

Job summary

U-Haul International, Inc. in Somerville, MA is looking for a Customer Service Representative to assist customers, manage rentals via U-Scan, and help with equipment inspection and hitching.

You will be the face of our service, answering questions and guiding customers to the right products and services. The role offers on-the-job education, paid hands-on interviews, and a credible path for advancement, with benefits including health insurance, paid holidays, and a 401(k) plan.

Qualifications

• Customer service aptitude and friendly demeanor.
• Strong communication and problem-solving skills.
• Ability to work as part of a team and assist customers.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot and check fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and process returns.

Job description

U-Haul International, Inc. in Somerville, MA is looking for a Customer Service Representative to assist customers, manage rentals via U-Scan, and help with equipment inspection and hitching.

You will be the face of our service, answering questions and guiding customers to the right products and services. The role offers on-the-job education, paid hands-on interviews, and a credible path for advancement, with benefits including health insurance, paid holidays, and a 401(k) plan.