Customer Care Pro: AP Solutions & Training

Edenred Italia S.r.l.; Town of Florida, Northern (NY, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Edenred is hiring a Customer Care Representative in Florida to handle inbound calls and emails, using our CRM to manage employee cases. You will interact with program administrators and provide timely assistance across accounts payable related queries.

The role requires strong communication, 1–2 years in customer service, and familiarity with Salesforce and Excel; a bachelor’s degree is preferred. This is a full-time position offering growth in a global company with diverse teams.

Qualifications

• At least 1–2 years of customer service experience.
• Bachelor’s degree in business, communications, finance, or related field.
• Experience with Excel (intermediate/advanced) and Salesforce is a plus.

Responsibilities

• Handle general inbound calls and emails via a CRM system.
• Address customer inquiries, troubleshoot, and document interactions.
• Educate customers on processes and best practices.
• Support program administrators and coordinate with internal teams.

Skills

Strong communication

Written communication

60 WPM

Education

Bachelor’s degree in business/related

Tools

Salesforce

Excel

Job description

Edenred is hiring a Customer Care Representative in Florida to handle inbound calls and emails, using our CRM to manage employee cases. You will interact with program administrators and provide timely assistance across accounts payable related queries.

The role requires strong communication, 1–2 years in customer service, and familiarity with Salesforce and Excel; a bachelor’s degree is preferred. This is a full-time position offering growth in a global company with diverse teams.