Customer Care Representative

Netrolynx AI; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work arrangements

Health benefits

Career development

Job summary

Eden Red Payment Solutions is seeking a Customer Care Representative to manage inbound customer service interactions across calls, emails, and CRM tickets. You will address participant concerns, provide efficient solutions, and foster strong relationships with program administrators and clients.

The role requires a minimum 1–2 years in customer service, a bachelor’s degree in a related field, and proficiency in Microsoft Office. Salesforce familiarity is a plus and a background check is required.

Qualifications

• Minimum 1–2 years of customer service experience.
• Bachelor’s degree in business, communications, finance, or related field.
• Background check and drug testing required.

Responsibilities

• Manage inbound customer service interactions via calls, emails, and CRM tickets.
• Address concerns from participants and provide efficient solutions.
• Educate customers on accounts payable processes and best practices.
• Lead training sessions and conference calls with customers.
• Collaborate with other departments to resolve issues and improve processes.

Skills

Customer service

Communication

Typing 60 wpm

Problem solving

Education

Bachelor's degree in business, communications, finance or related fields

Tools

Microsoft Office

Windows OS

Salesforce

Job description

About The Company

hackajob is collaborating with Eden Red Payment Solutions to connect them with exceptional professionals for this role.

hackajob is collaborating with Eden Red Payment Solutions to connect them with exceptional professionals for this role.

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief, and sexual orientation or any other criteria.

About The Role

The Customer Care Representative at Eden Red Payment Solutions will be the primary point of contact for managing inbound customer service interactions, including calls, emails, and employee cases issued through our CRM tracking system. This role requires excellent communication skills across multiple channels—face-to-face, phone, and email—and the ability to foster ongoing relationships with program administrators and clients. The incumbent will handle a variety of customer interactions, including addressing concerns from upset or confused participants, managing emotional situations, and providing solutions efficiently. This position offers an opportunity to work within a dynamic environment focused on delivering exceptional customer service and supporting the company's growth objectives.

Qualifications

Required qualifications include a minimum of 1-2 years of customer service experience, demonstrating the ability to handle diverse customer interactions effectively. A bachelor’s degree, preferably in business, communications, finance, or related fields, is essential. All applicants must successfully complete a background check and drug testing as part of the onboarding process. Experience with Microsoft Office, particularly proficiency in navigating Windows OS and typing at least 60 words per minute, is necessary.

Preferred qualifications include intermediate or advanced skills in Excel and familiarity with Salesforce or similar CRM platforms. Candidates with backgrounds in finance, banking, technology, FinTech, credit card processing, or related industries will have an advantage. Experience in telecommunications, media, or hospitality sectors is also considered a plus.

Responsibilities

• Develop comprehensive knowledge of all Eden Red Payment Solutions’ accounts payable products and processes.
• Manage and deliver all necessary customer services, including product delivery, supplier enablement, support, and ongoing account management.
• Respond accurately to customer inquiries related to accounts, often requiring in-depth troubleshooting, diagnosis, and collaboration with other departments.
• Educate customers on best practices and procedures for accounts payable processing to ensure optimal usage.
• Lead customers through conference calls and training sessions confidently and professionally.
• Proactively manage vendor enablement campaigns and maintain accurate databases.
• Provide timely and accurate reporting to customers to keep them informed about their account status and activities.
• Obtain and maintain APSC (Accounts Payable Solutions Consultant) certification to enhance expertise.
• Participate actively as a team member by sharing ideas and feedback to improve current products, processes, and programs, ensuring customer success.
• Complete all tasks within designated timelines and communicate progress effectively to stakeholders.
• Take ownership of special projects and assignments that support business objectives.
• Bring energy and a positive attitude to foster a welcoming and productive customer experience.
• Perform additional duties as assigned by management to support team and organizational goals.

Benefits

Joining Eden Red Payment Solutions offers numerous benefits including competitive compensation packages, opportunities for professional development, and exposure to a global working environment. Employees enjoy a collaborative culture that values diversity and innovation, along with flexible work arrangements and health benefits. The company emphasizes work-life balance and provides resources to support employee well-being. Additionally, employees have access to training programs, certifications, and career advancement opportunities to foster growth within the organization.

Equal Opportunity

The employment policy of Eden Red Payment Solutions is committed to providing merit-based equal opportunity to all individuals. No employee or applicant will face discrimination based on membership in any legally protected class, including gender, gender identity, disability, origin, religious beliefs, sexual orientation, or any other characteristic. Eden Red is dedicated to fostering an inclusive environment and provides reasonable accommodations to individuals with disabilities. To request accommodations or for further information, candidates are encouraged to contact the HR department. We believe in creating a workplace where everyone can thrive and contribute to our shared success.