Customer Care & Order Support Specialist

Global Furniture Group; Whittier (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Global Furniture Group, a leading North American manufacturer of workplace, education, healthcare and hospitality furniture, is seeking a Customer Care Representative in Whittier, CA. The role focuses on accurate order entry, timely processing, and delivering exceptional service in a fast-paced environment.

The ideal candidate is highly organized, detail-oriented, and proficient with Microsoft Office and AS400.

Qualifications

• High school diploma or GED, or 3–6 years related experience or training, or equivalent combination of education and experience.
• Global product knowledge and processes.
• Articulate email, fax and verbally communicate clearly and concisely.
• Read, analyze, and interpret business periodicals, journals, and procedures.

Responsibilities

• Answer Customer Questions via Email and Phones.
• Handle increased volume of customer care emails and phone calls.
• Demonstrate product knowledge to handle complex situations.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process orders, credits, returns and warranty-related requests.
• Track shipments and check order status.
• Provide product information and pricing to customers.
• Escalate open issues to supervisor when needed.
• Participate in training and team meetings.

Skills

Customer service

Detail oriented

Multi-tasking

Communication

AS400 knowledge

Microsoft Excel

Microsoft Word

Education

High school diploma or GED

Tools

AS400

Job description

Global Furniture Group, a leading North American manufacturer of workplace, education, healthcare and hospitality furniture, is seeking a Customer Care Representative in Whittier, CA. The role focuses on accurate order entry, timely processing, and delivering exceptional service in a fast-paced environment.

The ideal candidate is highly organized, detail-oriented, and proficient with Microsoft Office and AS400.