Customer Care & Office Coordinator

Abundant Lawn; Saint Petersburg (FL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

Abundant Lawn is a family-owned lawn care and landscaping company based in St. Petersburg, FL. We’re growing and seeking a steady, organized person to be the voice of the company on the phone and keep the office running smoothly.

Schedule is full-time, Monday–Friday, 9–5, in our St. Petersburg office. Pay ranges from $22 to $30 per hour, depending on experience, with room to grow.

Qualifications

• Minimum 2 years of experience in customer service, scheduling, dispatch, or office coordination.
• Experience in a home or field service business (e.g., lawn care) is a plus.
• Calm with upset customers and able to act quickly on emails.
• Able to follow SOPs and training videos and figure things out.
• Clear communicator who speaks up early when something is stuck.

Responsibilities

• Answer calls professionally, handle complaints calmly, and route issues to the right team member until resolved.
• Respond quickly to new leads and schedule estimates with sales team.
• Keep customer inboxes current with no waiting customers.
• Enter new customers, update accounts, log payments, and take payments over the phone in Jobber.
• Track accounts receivable, perform collection calls, and build a simple collections process.
• Enter weekly hours into ADP for payroll.
• Maintain employee files, prepare new-hire folders, and organize policies.
• Reorder office supplies, assist with uniforms and inventory, take new-hire photos, and handle monthly data exports for email marketing.

Skills

Customer service

Scheduling

Dispatch

Office coordination

Phone manner

Decision making

Self-starter

Clear communicator

Reliability

Tools

Jobber

ADP

QuickBooks

Google Sheets

Mailchimp

Job description

Benefits:

• Paid time off
• Training & development

About Abundant Lawn

Abundant Lawn is a family-owned lawn care and landscaping company in St. Petersburg, and we're growing, with a Tampa location planned. We're looking for a steady, organized, even-keeled person to be the voice of our company on the phone and keep our office running smoothly.

Schedule: Full time, Monday-Friday, 9-5, in our St. Petersburg office

Pay: $22-$30/hour, depending on experience, with room to grow

What this job really is

This is a hands-on role, not a strategy job. Most of your day is talking with customers, solving problems, and getting things done. You'll back up our customer service rep on the phones in the morning and run the phones on your own in the afternoon, fitting in office work between calls. If you're calm with an upset customer, quick to answer emails, and good at deciding what needs to happen first, you'll do well here.

Your main responsibilities

• Phones and customers: Answer calls professionally, handle complaints calmly, and get every issue to the right person on our team until it's resolved
• New customers: Respond quickly to new leads, including those from Google Ads, and schedule estimates with our sales team
• Email and text: Keep customer inboxes current, with no customer left waiting
• Jobber (our CRM): Enter new customers, update accounts, log payments, and take payments over the phone
• Collections: Track accounts receivable in Jobber, make collection calls, and build a simple, consistent collections process
• Payroll: Enter weekly hours into ADP
• HR paperwork: Keep a file for every employee, prepare new-hire folders, and keep policies and paperwork organized
• Office support: Reorder office supplies, help with uniforms and inventory, take new-hire photos, and handle standing monthly tasks, like customer data exports for our email marketing and a monthly staff update for our website

Who we're looking for

• At least 2 years of experience in customer service, scheduling, dispatch, or office coordination
• Experience in a home or field service business, like HVAC, pest control, lawn care, plumbing, or similar, is a big plus
• A pleasant, professional phone manner, and the ability to stay calm under pressure
• Someone who makes decisions and moves on, rather than getting stuck overthinking
• A self-starter: we have SOPs and training videos for almost everything, and after initial training we expect you to use them, look things up online, and figure things out
• A clear communicator who speaks up early when something is stuck
• Reliable and consistent, someone who's here on schedule every day
• Comfortable with computers and an iPhone. Experience with Jobber, ADP, QuickBooks, Google Sheets, or Mailchimp is a plus, and we'll train you on what you don't know.

Room to grow

The pay range reflects how much you take on. Strong customer service and admin skills start at the lower end. As you show you can handle more, like HR compliance, deposits, and more detailed back-office work, your responsibilities and pay grow too.