Customer Care Manager - State Farm Agent Team Member

Jamie Pelzer; Tampa (FL); In loco; USD 60.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Bonus based on performance

Health insurance

Paid time off

Competitive salary

Training & development

Descrizione del lavoro

Jamie Pelzer - State Farm Agent in Tampa, FL seeks a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will coordinate team communication, manage inquiries, and assist with policy reviews.

Ideal candidate brings strong communication, organizational skills, and prior customer service or office management experience. State insurance licenses needed; position offers growth and community impact.

Competenze

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Conoscenze

Communication

Organizational skills

Attention to detail

Customer service experience

Office management

Administrative support

Insurance licenses

Descrizione del lavoro

Customer Care Manager - State Farm Agent Team Member

Full Time in Tampa - FL

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Competitive salary
• Training & development

Ideal Candidate

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location

Location Address Tampa, FL 33629

At Jamie Pelzer - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day‑to‑day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation

Compensation $60,000.00 - $100,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career

Earn benefits and rewards that are second to none.