Customer Care Manager - State Farm Agent Team Member

Ajeffcoatinsurance; Crystal Springs (MS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Amanda Jeffcoat Agency is seeking a Customer Care Manager to oversee daily service operations, coordinate team communication, and ensure a positive experience for customers. The role emphasizes clear communication, organization, and proactive service delivery.

Ideal candidates will have strong customer service experience, attention to detail, and the ability to obtain applicable state insurance licenses. This is an on-site position based in Crystal Springs, MS, with opportunities to advance

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Customer service

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Amanda Jeffcoat Agency if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

100 E Marion Ave, Crystal Springs, MS 39059

At Amanda Jeffcoat Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.