Luxury Jewelry Customer Experience Specialist

David Yurman Enterprises LLC; Lyndhurst (NJ); On-site; USD 29,000 - 33,000; Full time

Job summary

David Yurman Enterprises LLC in Lyndhurst, NJ is seeking a Customer Care Specialist to help execute our vision of setting a gold standard in luxury customer service. This role reports to the Customer Care Manager and provides call center support to our customers, reinforcing brand values and ensuring a superior experience.

The position locates in Lyndhurst, NJ and involves handling orders, product knowledge inquiries, and collaboration with the retail store fleet to deliver a consistently

Qualifications

• Bachelor’s degree or 1-2 years of experience in a similar role within a Call Center or in a retail store with a strong service culture; luxury environment preferred.
• Experience in luxury or jewelry sales or repairs a plus.
• Strong computer skills and comfort navigating multiple systems; proficient in Microsoft Office.
• A strong passion for the jewelry industry and the David Yurman brand; strong interest in learning about our business and products.

Responsibilities

• Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution.
• Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns.
• Access jewelry during training and, when product questions arise, reference jewelry pieces displayed in the on-site jewelry case to support product knowledge and customer inquiries.
• Process customer orders and changes according to company procedures.
• Build rapport with customers and interact with them in a warm, friendly and professional manner.
• Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns.
• Suggest new ways to solve customer problems and improve the customer experience.
• Prioritize call responses and timeliness of follow‑up based on urgency of call, and escalate unresolved issues in a timely manner.
• Answer inquiries by researching, locating, and clarifying desired information;
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and fulfilling requests.
• Promote additional products and services by recognizing opportunities to explain new features.
• Accurately document customer interactions, case details, and updates to support service consistency.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the organization.
• Collaborate with cross functional partners to resolve customer concerns, support business initiatives, and ensure a consistent luxury customer experience.

Skills

Customer Service

Luxury Sales

Communication

Problem Solving

Organizational Skills

Teamwork

Relationship Building

Education

Bachelor’s degree or 1-2 years experience

Tools

Microsoft Office

Job description

David Yurman Enterprises LLC in Lyndhurst, NJ is seeking a Customer Care Specialist to help execute our vision of setting a gold standard in luxury customer service. This role reports to the Customer Care Manager and provides call center support to our customers, reinforcing brand values and ensuring a superior experience.

The position locates in Lyndhurst, NJ and involves handling orders, product knowledge inquiries, and collaboration with the retail store fleet to deliver a consistently