Customer Care Manager: Growth, Impact & Flexible Schedule

Agent Marcela; Kings Park (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

Marcela Ruppert - State Farm Agent in Kings Park, NY is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordination of customer interactions.

You will lead inquiries, manage billing and policy reviews, and drive community engagement while supporting a team focused on care and reliability. Compensation is $75,000 per year with health insurance and growth opportunities.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in a managerial role.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Mandarin preferred.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Leadership experience

Managerial experience

Job description

Marcela Ruppert - State Farm Agent in Kings Park, NY is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordination of customer interactions.

You will lead inquiries, manage billing and policy reviews, and drive community engagement while supporting a team focused on care and reliability. Compensation is $75,000 per year with health insurance and growth opportunities.