Customer Care Manager - State Farm Agent Team Member

Agent Marcela; Kings Park (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

Marcela Ruppert - State Farm Agent in Kings Park, NY is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordination of customer interactions.

You will lead inquiries, manage billing and policy reviews, and drive community engagement while supporting a team focused on care and reliability. Compensation is $75,000 per year with health insurance and growth opportunities.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in a managerial role.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Mandarin preferred.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Leadership experience

Managerial experience

Job description

Customer Care Manager - State Farm Agent Team Member

Full Time in Kings Park - NY

Replies within 24 hours

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Care Manager at Marcela Ruppert - State Farm Agent if

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address 161 Main St Kings Park, NY 11754

At Marcela Ruppert - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in a managerial role.
• Must be able to obtain applicable state insurance licenses.

Compensation $75,000.00 per year

Customer Care Manager - State Farm Agent Team Member

Full Time in Kings Park - NY

Responsive recruiter Replies within 24 hours

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Care Manager at Marcela Ruppert - State Farm Agent if

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address 161 Main St Kings Park, NY 11754

At Marcela Ruppert - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in a managerial role.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Mandarin preferred.

Compensation $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none