Customer Care Manager — Community-Driven Support Leader

Gresham Ins and Fin Svc Inc; Lexington (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Paid time off

Training & development

Job summary

Gresham Ins and Fin Svcs Inc is seeking a Customer Care Manager in Lexington, SC to oversee daily service operations and ensure a positive customer experience. This role emphasizes clear communication, organization, and coordinating customer interactions with the team.

You will manage inquiries, help with policy reviews, and report metrics while supporting community engagement and service excellence. Training and development opportunities are part of the role.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Job description

Gresham Ins and Fin Svcs Inc is seeking a Customer Care Manager in Lexington, SC to oversee daily service operations and ensure a positive customer experience. This role emphasizes clear communication, organization, and coordinating customer interactions with the team.

You will manage inquiries, help with policy reviews, and report metrics while supporting community engagement and service excellence. Training and development opportunities are part of the role.