Customer Care & Logistics Coordinator

Ventura Transfer Company; Long Beach (CA); On-site; USD 3,444,000 - 4,822,000; Full time

Job summary

Ventura Transfer Company in Long Beach, CA is seeking a logistics coordinator to act as the principal contact for customers, organize schedules, and manage logistics operations. You will interact with ERP systems like SAP and coordinate loads across departments to ensure on-time deliveries.

The role requires strong English communication, organization, and problem-solving in a fast-paced environment. This on-site position offers growth and close collaboration with the Ventura team.

Qualifications

• Must communicate in written English using proper grammar, punctuation, and spelling.
• Must be well organized and have good follow-up skills.
• Accurate and detail oriented.
• Skilled at working diplomatically with customers and employees.

Responsibilities

• Principal point of contact with assigned customers to take orders, communicate schedules, plan the logistics and resolve service issues.
• Establish and maintain positive working relationships with customers by using proper etiquette; must represent the company in a professional manner.
• Interface with customers ERP systems (e.g. SAP).
• Coordinate loads internally with other departments which includes but not limited to: Coordinating with Transportation for pick-ups/deliveries, coordinating with Transloading for heating/loading requirements, and coordinating with Depot for staging/loading/heating requirements.
• Enter detailed information into Ventura system to create work orders/truck tickets.
• Responsible for producing or providing all required documentation to each Department in order for operating departments to properly perform their required tasks.
• Provide POD and back-up documentation for any requested order.
• Produce Material Handling invoices and work to ensure they are correct. This includes posting these orders in VTC system which must accurately maintain Customers inventory records.
• Maintain positive and productive relationships with Customers and with all members of the Ventura teams.
• Coordinate logistics with outside carriers.
• Provide monthly inventories as prescribed per Customer request.
• Other duties and projects as assigned.

Skills

Written English communication

Organizational skills

Attention to detail

Customer relationship skills

Teamwork

Fast-paced adaptability

Critical thinking

Education

No degree specified

Tools

SAP

Job description

Ventura Transfer Company in Long Beach, CA is seeking a logistics coordinator to act as the principal contact for customers, organize schedules, and manage logistics operations. You will interact with ERP systems like SAP and coordinate loads across departments to ensure on-time deliveries.

The role requires strong English communication, organization, and problem-solving in a fast-paced environment. This on-site position offers growth and close collaboration with the Ventura team.