Customer Care & Loan Solutions Specialist

Tower Loan; Ridgeland (MS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and well-being options (Medical

Dental

Vision

Employee Assistance Program

Life Insurance

401(k) match

Job summary

Tower Loan is hiring a Customer Service Representative for an on-site, full-time role in Ridgeland, MS. You will deliver exceptional service, build relationships, and help customers find suitable financial solutions.

You will handle payments, promote products, and support branch operations while contributing to a team‑oriented, growth‑driven environment and earning performance-based incentives and comprehensive benefits.

Qualifications

• High school diploma or GED is required.
• Must have a valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Sales

Cash handling

Communication

Education

High school diploma or GED

Job description

Tower Loan is hiring a Customer Service Representative for an on-site, full-time role in Ridgeland, MS. You will deliver exceptional service, build relationships, and help customers find suitable financial solutions.

You will handle payments, promote products, and support branch operations while contributing to a team‑oriented, growth‑driven environment and earning performance-based incentives and comprehensive benefits.