Customer Care Coordinator – Travel Services

Excitingtravelnow; Sandpoint (ID); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Training

Remote work

Career advancement

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to deliver excellent service and nurture client relationships throughout the travel planning journey. You will guide travelers through planning, provide attentive support, and ensure smooth communication before, during, and after trips.

The role emphasizes remote work, strong follow-through, and the ability to learn new systems while supporting sales and administration tasks in a fast-paced travel services environment.

Qualifications

• Minimum experience in customer service or administration.
• Able to work remotely with self-direction.
• Comfort with learning new systems and online platforms.
• Interest in travel or tourism is a plus.
• Detail-oriented with strong follow-through.

Responsibilities

• Serve as a primary point of contact for travel‑related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow‑up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Sales support

Administration

Learning systems

Travel interest

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization