Customer Care Coordinator – Travel Services

excitingtravelnow; Pine Crest (CO); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Mentorship program

Advancement opportunities

Team culture

Job summary

excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and to provide attentive, professional support. You will be the main contact for travel inquiries, ensuring timely answers and coordinated itineraries, while maintaining detailed records and following the company’s service standards.

Ideal candidates are customer-service oriented, detail-driven, and comfortable working remotely.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Self-directed/Remote

Learning new systems

Interest in travel

Job description

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship-building skills
• Detail-oriented with strong follow-through
• Self-directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization
• Positive, service-focused team culture