Customer Care Coordinator – Travel Services

Excitingtravelnow; Sedalia (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training

Remote work

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator who is passionate about delivering exceptional service and building positive client relationships in the travel industry. You will guide travelers through planning and provide attentive, professional support to ensure smooth experiences.

Join a remote-friendly team with training, tools, and ongoing mentorship, plus opportunities for advancement as you develop your travel planning and coordination skills across itineraries and client

Qualifications

• Experience in customer service or administration preferred.
• Able to learn new systems and online platforms.
• Interest in travel or tourism is a plus.
• Strong follow-through and detail orientation.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Skills

Customer service

Relationship building

Remote work

Attention to detail

Communication

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization