Customer Care Coordinator – Travel Services

excitingtravelnow; Meriden (CT); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training

Flexible remote work

Advancement opportunities

Positive team culture

Job summary

excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through the planning process and provide attentive, professional support.

You will serve as the primary contact for travel inquiries, help with itinerary updates, and ensure high-quality service while working remotely in a flexible environment.

Ideal candidates bring strong customer service skills, detail orientation, and a self-directed mindset; travel interest is a plus and training will be provided.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Administrative support

Learning new systems

Travel interest

Job description

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship-building skills
• Detail-oriented with strong follow-through
• Self-directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization
• Positive, service-focused team culture